MATTHEW TIBBETT
Lafayette,IN
Summary
Highly motivated professional with years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
8
8
years of professional experience
Work History
Service Technician
ACC
10.2024 - Current
- Diagnosed and repaired equipment malfunctions to ensure optimal functionality.
- Conducted routine maintenance checks, enhancing system reliability and performance.
- Collaborated with team members to streamline service delivery processes and reduce turnaround times.
- Trained junior technicians on repair techniques and safety protocols, fostering skill development.
- Implemented preventative maintenance schedules to minimize equipment downtime and improve efficiency.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Owner
MST Solutions Inc
10.2019 - Current
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversee billing and payroll, manage crews, check on job sites as needed out of town and local.
- Directed hiring and training of new employees to drive organizational improvements.
Construction Manager
Burton Pools And Spas
03.2022 - 10.2024
- Oversaw construction projects, ensuring compliance with safety regulations and quality standards.
- Managed project schedules, coordinating with subcontractors to optimize workflow and minimize delays.
- Developed and implemented cost control measures, enhancing budget accuracy across multiple projects.
- Led team meetings, facilitating communication between stakeholders to align project goals and expectations.
Driver
FedEx
01.2021 - 03.2022
- Operated delivery vehicles efficiently, ensuring timely and safe transport of packages.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Navigated routes using GPS technology to optimize delivery schedules and reduce delays.
- Collaborated with team members to streamline loading processes for improved operational efficiency.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly.
- Trained new drivers on best practices for safety, navigation, and customer service standards.
Construction Manager
Commlink
04.2019 - 10.2019
- Managed team of general contractors and reported project progress to project management.
- Assisted with work and trained new employees on skills needed to perform work.
- Billing, data entry
- Scoped and procured environmental insurance policies and managed permit applications.
Construction Manager
Sunrise Communications
12.2017 - 04.2019
- Traveled to oversee the startup of new projects
- Training provided to new employees
- Billing, data entry
- Monitored daily construction and evaluated project progress, contract compliance and safety.
Education
Some College (No Degree) - Law Enforcement
Missouri State University - West Plains
West Plains, MOGED - undefined
Missouri State University - West Plains
West Plains, MO03-2007
Skills
- Hiring and staffing
- Quality management systems
- Team oversight
- Customer service
- Preventive Maintenance
- Attention to detail
- Work with minimal supervision
- Troubleshooting skills
- Problem and issue resolution
- Customer relationship management
- Inventory management
- HVAC systems
Accomplishments
Got my EPA Universal
HVAC Basic
Working on my CPO
Timeline
Service Technician
ACC
10.2024 - Current
Construction Manager
Burton Pools And Spas
03.2022 - 10.2024
Driver
FedEx
01.2021 - 03.2022
Owner
MST Solutions Inc
10.2019 - Current
Construction Manager
Commlink
04.2019 - 10.2019
Construction Manager
Sunrise Communications
12.2017 - 04.2019
GED - undefined
Missouri State University - West Plains
Some College (No Degree) - Law Enforcement
Missouri State University - West Plains