Matthew Travers
Winter Garden,FL
Summary
Accomplished operations leader with a focus on driving top-line sales and enhancing customer experience. Proven skills in training and developing talent, resulting in measurable performance improvements and operational efficiencies. Strong analytical and problem-solving abilities support data-driven decision-making.
Overview
1
1
Language
20
20
years of professional experience
Work History
General Manager
American Signature Furniture
Jacksonville Argyle, USA
01.2023 - 01.2025
- Led people development, enhanced customer experience, and drove top line sales through daily stop count management.
- Goal-driven leader exhibiting unwavering ethical values and operational integrity while consistently living and leading the company’s vision.
- Developed internal talent through continuous training and increased sales while meeting store stretch goals.
- Delivered daily and weekly sales training on product knowledge, top line selling skills, and operational efficiencies.
- Specialized ability to assess people and situations and use judgment in decision-making. Ability to establish and maintain effective working relations with management, co-workers, and the general public.
Operations / Sales Manager
American Signature Furniture
Daytona / Brandon, USA
01.2020 - 01.2022
- Key leader responsible for people development, customer experience and driving top line sales. Day to day stop count management.
- Goal-driven leader exhibiting unwavering ethical values and operational integrity while consistently living and leading the company’s vision.
- Cultivated talent through development initiatives, enhancing sales performance by prioritizing customer engagement.
- Utilizes daily and weekly sales training regarding product knowledge, top line selling skills and operational efficiencies.
- Specialized ability to assess people and situations and use judgement in decision-making. Ability to establish and maintain effective working relations with management, co-workers, and the general public.
- Ensured prompt and efficient completion of customer transactions, including cash, credit, and check.
- Handled the processing of credit applications to facilitate customer financing.
- Verified and coordinated daily delivery and pick-up schedules for efficiency.
- Provided daily customer service support, troubleshooting issues to improve satisfaction.
Operations/Assistant Manager
American Signature Furniture
West Colonial, USA
01.2010 - 01.2020
- Day-to-day store operations.
- Managed SH-51 Cascade operations to ensure smooth workflow.
- Managed inventory to ensure optimal product availability for customers.
- Implemented corrective actions related to human resources to address operational challenges.
- Conduct weekly sales meetings with Home Furnishings Consultants.
- Annual store-wide inventories with RGIS.
- Oversaw trailer inventory to maintain optimal operations.
- Manage the flow of AI and Clearance.
- Matched trailers with deliveries to ensure efficient logistics.
- Computed daily traffic-to-sales ratio to analyze customer behavior.
- Tracked and reported location details for inventory management.
- Perform all weekly cycle counts (4).
- Manage flow of Non-Productive deliveries.
- Reconciling DC trailers and daily routes.
Customer Service Supervisor / Sales
American Signature Furniture
West Colonial, USA
12.2004 - 01.2010
- Oversaw daily operations as keyholder, ensuring efficient store functions and customer satisfaction.
- Resolved in-store and corporate complaints daily, enhancing customer experience and loyalty.
- Closing of sales and financing.
- Conducted weekly sales training, improving employee skills and product knowledge.
- Monitored stock levels of sales on ordering.
- Coordinated truck orders for merchandising twice each week.
- Managed accounts payable and receivable to ensure financial accuracy.
- Oversee finance procedures and contracts.
- Ensured proper file retention and maintenance for compliance.
- Collected and inputted notes and data for accurate tracking.
- Product and design knowledge assistance.
Education
High School Diploma -
Plantation High School
Plantation, FL05-2003
Skills
- Inventory management
- Logistics coordination
- Retail management software
- Excel proficiency
- Sales floor operations knowledge
- Training abilities
- Data-driven decisions
- Troubleshooting skills
- Results-oriented mindset
- Sales floor operations knowledge
Languages
Spanish
Professional
Timeline
General Manager
American Signature Furniture
01.2023 - 01.2025
Operations / Sales Manager
American Signature Furniture
01.2020 - 01.2022
Operations/Assistant Manager
American Signature Furniture
01.2010 - 01.2020
Customer Service Supervisor / Sales
American Signature Furniture
12.2004 - 01.2010
High School Diploma -
Plantation High School