Matthew Vire
Muncie,IN
Summary
Driven and goal-oriented professional with a strong background in sales and customer service, honed at American Eagle Outfitters, Inc. Excelled in sales development and problem-solving, boosting customer satisfaction and repeat business. Demonstrates an outgoing personality and positive professionalism, adept at merchandise display and promotional support. Skilled in payment processing and retail loss prevention, contributing to store success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
American Eagle Outfitters, Inc
Noblesville, IN
05.2015 - 07.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Cashier
Kroger
Fishers, IN
07.2014 - 10.2014
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
High School Diploma -
Mt. Vernon High School
Fortville, IN05-2012
Skills
- Sales Development
- Order Processing
- Payment Processing
- Retail loss prevention
- Promotional support
- Client Requirement Analysis
- Problem-solving skills
- Merchandise Display
- Product Recommendations
- Money Handling
- Product Promotions
- Cleaning techniques
- Reading comprehension skills
- Sales Training
- Listening Skills
- Energetic self-starter
- Store Opening and Closing
- Outgoing Personality
- Time Management
- Verbal/written communication
- Dispute Mediation
- Positive and professional
- Goal-Oriented
Affiliations
- Avid reader
- Creative Writing (poetry and short stories)
- 4 years of volunteering in the children's program at church
- Musical skills (playing and writing)
- Tutored fellow students in Algebra as a freshman in high school
Accomplishments
- Made Dean's List multiple times at Ivy Tech Community College
- Accepted into a leadership program at Ivy Tech Community College
- Many years of making honor roll during primary school years
- Applied for and was invited to a leadership conference with other community college students
Certification
- Indiana State Certified Substitute Teacher
Timeline
Sales Associate
American Eagle Outfitters, Inc
05.2015 - 07.2015
Cashier
Kroger
07.2014 - 10.2014
High School Diploma -
Mt. Vernon High School