Matthew W. Brown
Huntington,WV
Summary
Dynamic Membership Engagement Representative with a proven track record at YMCA, excelling in customer engagement and relationship building. Skilled in social media management and time management, I effectively promoted community activities, enhancing member retention. Known for resilience and a positive workplace attitude, I consistently deliver exceptional service and foster strong connections.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Membership Engagement Representative
YMCA
Asheville, NC
01.2024 - 03.2025
- Assisted customers with YMCA memberships to enhance retention rates.
- Built relationships with new and existing members to foster community engagement.
- Informed customers about upcoming YMCA activities to promote participation.
- Greeted customers and responded to inquiries in a timely manner.
- Ensured equipment met YMCA standards for safety and functionality.
- Resolved customer complaints professionally while remaining empathetic to their concerns.
NFL Writer
The Game Haus
Remote
01.2021 - 12.2023
- Authored weekly articles analyzing Philadelphia Eagles and Miami Dolphins games.
- Developed engaging content for breaking news on trending National Football League topics.
- Researched real-time and historic game content, focusing on player dynamics and play-calling.
- Managed Twitter presence for The Game Haus to drive traffic to company website.
Sales Intern
Marshall University Ticket Office
Huntington, WV
01.2017 - 12.2019
- Articulated ticket seat selection value, highlighting benefits and cost advantages of season tickets.
- Served as media liaison for Marshall basketball team, facilitating timely game reporting.
- Conducted field sales across campus to boost student engagement and enhance athletic department revenue.
- Acquired proficiency in Paciolan Ticketing Software, ensuring efficient transaction processes.
Landscaper
Northview Estate
North , VA
06.2011 - 08.2018
- Developed project strategies in collaboration with team members to achieve favorable estate outcomes.
- Demonstrated initiative through independent work while fostering teamwork across various roles.
- Utilized diverse skills, including power tool operation, mulch application, and plant cultivation to meet estate owner expectations.
- Adapted swiftly to new demands by acquiring necessary skill sets efficiently.
Education
M.D. - Sports Administration
MARSHALL UNIVERSITY
Huntington, WV07-2022
Bachelor of Arts - Sport Management
MARSHALL UNIVERSITY
Huntington, WV12-2019
Skills
Customer engagement
Workplace positivity
- Resilience and patience
- Social media management
- Time management
- WordPress proficiency
- Microsoft Office suite
- Social media strategy
- Sports expertise
Training
- Sports Marketing
- Women in Sport
- Sports Finance and Economics
- Sports Facilities
Skills And Passions
- Enjoys a positive and fun work environment.
- Resilient and patient in challenging situations.
- Proficient in WordPress, Microsoft Office, and social media management.
- Knowledgeable in the technical and practical aspects of sports such as teams, players, and stats.
Certification
- CPR Certification
Timeline
Membership Engagement Representative
YMCA
01.2024 - 03.2025
NFL Writer
The Game Haus
01.2021 - 12.2023
Sales Intern
Marshall University Ticket Office
01.2017 - 12.2019
Landscaper
Northview Estate
06.2011 - 08.2018
M.D. - Sports Administration
MARSHALL UNIVERSITY
Bachelor of Arts - Sport Management
MARSHALL UNIVERSITY
Similar Profiles
Madison EdwardsMadison Edwards
Associate at YMCAAssociate at YMCA
Haiden SullivanHaiden Sullivan
Counselor at YMCACounselor at YMCA
Avery MangusAvery Mangus
YMCA at YMCAYMCA at YMCA
Cassandra HusseyCassandra Hussey
Teacher’s Assistant at YMCATeacher’s Assistant at YMCA
Jennifer OsburnJennifer Osburn
Care Management Appeal & Denial Specialist at St. Mary's Medical CenterCare Management Appeal & Denial Specialist at St. Mary's Medical Center