Matthew Webb
Lewis Center
Summary
Results-driven professional with extensive experience in customer service and team leadership as a Server at Texas Roadhouse. Expertise in enhancing guest engagement, resolving issues efficiently, and fostering positive dining experiences. Strong capabilities in strategic planning and problem-solving, complemented by a solid understanding of project management principles.
Overview
2026
2026
years of professional experience
Work History
Server
Texas Roadhouse
- Enhanced customer satisfaction by promptly taking orders and addressing inquiries.
- Ensured timely food delivery through effective collaboration with kitchen staff.
- Maintained dining area cleanliness, consistently adhering to health and safety standards.
- Trained new team members on restaurant service procedures and protocols.
- Swiftly resolved customer complaints to foster satisfaction and repeat business.
- Delivered attentive service during peak times while ensuring guest rapport.
CEO
KandTwindowcleaning
2022 - Current
- Enhanced operational efficiency through strategic business plan development.
- Optimized budgeting processes to increase profitability and manage financial health.
- Implemented customer relationship management systems to boost client satisfaction and retention.
- Fostered safety and high performance culture through effective workforce training initiatives.
- Drove significant business growth by developing key operational initiatives.
- Cultivated strong relationships with customers, vendors, and strategic partners.
Lead Barback
Tequlia Cowboy
08.2018 - 08.2020
- Ensured efficient bar operations by managing optimal inventory levels.
- Supported bartenders during peak hours by preparing drinks and serving customers.
- Created a clean, organized bar area to enhance service flow and efficiency.
- Trained new barbacks on safety standards and operational procedures effectively.
- Monitored supplies and restocked items proactively to prevent service interruptions.
- Maintained a clean workspace, boosting staff productivity and service quality.
Education
Bachelor of Science - Buisnness
Otterbein University
Westerville, OHBachelor of Science - Buisness Admin
Franklin University
Columbus, Ohio, OH01-2026
High School Diploma -
Olentangy Liberty High School
Powell, OH01-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Sales techniques
- Quality control
- Guest relations management
- Order management
- Task prioritization
- Team member support
- Reliable and responsible
- Adaptable and flexible
- Multitasking
- Team leadership
- Problem-solving
- Excellent communication
Languages
Spanish
Limited Working
Timeline
Lead Barback
Tequlia Cowboy
08.2018 - 08.2020
Server
Texas Roadhouse
CEO
KandTwindowcleaning
2022 - Current
Bachelor of Science - Buisnness
Otterbein University
Bachelor of Science - Buisness Admin
Franklin University
High School Diploma -
Olentangy Liberty High School