Matthew West
Spring,TX
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
9
9
years of professional experience
Work History
Sales Associate Specialist
HEB Grocery Store
08.2020 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
- Assisted management in developing marketing strategies that effectively showcased products and promotions.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Maintained inventory for the department by managing day-to-day deliveries to meet sales expectations.
Sales Representative
Dollar General Market
12.2017 - 07.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
Certified Nursing Assistant
Overton County Health & Rehab Center
01.2015 - 05.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
High School Diploma -
Livingston Academy
Livingston, TN05.2015
Certification - Nursing Assistance
Tennessee College of Applied Technology - Livingston
Livingston, TN05.2015
Pre-Medicine
Tennessee Technological University
Cookeville, TNSkills
- Upselling techniques
- Strong communication
- Team collaboration
- Active listening
- Data analysis
- Adaptability
- Problem-solving
- Technical proficiency
- Inventory Management
- Order Management
- Inventory and Stocking
Timeline
Sales Associate Specialist
HEB Grocery Store
08.2020 - Current
Sales Representative
Dollar General Market
12.2017 - 07.2020
Certified Nursing Assistant
Overton County Health & Rehab Center
01.2015 - 05.2016
High School Diploma -
Livingston Academy
Certification - Nursing Assistance
Tennessee College of Applied Technology - Livingston
Pre-Medicine
Tennessee Technological University
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