MATT WHEET
Concord,NC
Summary
Detail-oriented professional with strong skills in service scheduling and warranty processing. Known for delivering excellent customer service and implementing efficient processes that drive repeat business and client satisfaction.
Overview
11
11
years of professional experience
Work History
Automotive Service Writer
Yoder Automotive
Salisbury, NC
03.2020 - Current
- Managed customer communications to ensure clarity on service needs and expectations.
- Coordinated service schedules to optimize workflow and minimize downtime for clients.
- Processed service orders efficiently using dealership management software tools.
- Recommended appropriate automotive services based on thorough vehicle inspections and customer feedback.
- Developed streamlined processes for handling warranty claims, enhancing client satisfaction.
- Analyzed customer data to identify trends, improving service offerings and driving repeat business.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
Server
Texas Roadhouse
Concord, NC
10.2015 - 03.2020
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Ensured accurate order processing and efficient food delivery to enhance dining experience.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to maintain timely food preparation and presentation standards.
- Monitored tables to anticipate guest needs, resulting in improved satisfaction ratings.
- Resolved guest complaints swiftly, fostering positive relationships and repeat business.
- Coordinated with management to implement promotional events that increased patron engagement.
Kitchen Cook
Full Moon Oyster Bar
Concord, NC
02.2018 - 02.2020
- Prepared and cooked a variety of seafood dishes, ensuring quality and consistency.
- Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
- Trained new cooks on food preparation techniques and kitchen safety protocols.
- Developed daily specials utilizing seasonal ingredients to enhance menu offerings.
- Implemented sanitation practices that met health department regulations, maintaining a clean kitchen environment.
- Monitored inventory levels, assisting in ordering supplies to minimize waste and ensure freshness.
Education
High School Diploma -
CFA ACADEMY
Concord, NCNo Degree - Business
Montreat College
Montreat, NC05.2019
Skills
- Empathy and patience
- Vehicle inspection
- Warranty processing
- Estimating costs
- Service scheduling
- Sales transactions
- Coordinating schedules
- Invoice verification
- Cost estimates
- Microsoft expertise
Timeline
Automotive Service Writer
Yoder Automotive
03.2020 - Current
Kitchen Cook
Full Moon Oyster Bar
02.2018 - 02.2020
Server
Texas Roadhouse
10.2015 - 03.2020
High School Diploma -
CFA ACADEMY
No Degree - Business
Montreat College