Matthew White
Altoona,Iowa
Summary
Dedicated Account Executive promoting dynamic customer service, issue resolution, and relationship building skills. Bilingual and effective at maximizing repeat business opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Executive
Community Choice Credit Union
Waukee, IA
08.2024 - Current
- Developed and maintained relationships with potential customers to increase loan business.
- Counseled clients on debt management and repayment plans.
- Explained various types of loans available to customers and their associated terms and conditions.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Provided customer service support throughout the entire process from application through closing.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Participated in community events to promote bank's consumer lending services.
Retail Store Manager
US Cellular
Des Moines, USA
06.2022 - 06.2024
- Established clear expectations focusing on continuous improvement
- Facilitates customer advocacy by addressing needs of new and current clients
- Manages daily retail store operations per company policies
- Guides associates to deliver exceptional outcomes
- Guides sales team in effective selling tools and techniques
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Retail Store Manager
US Cellular
Creston, USA
08.2021 - 06.2022
- Established clear expectations focusing on continuous improvement
- Facilitates customer advocacy by addressing needs of new and current clients
- Manages daily retail store operations per company policies
- Guides associates to deliver exceptional outcomes
- Guides sales team in effective selling tools and techniques
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Retail Sales Manager
US Cellular
LaVale, USA
12.2020 - 08.2021
- Empowering associates to balance the needs of customers while growing the business
- Demonstrate effective leadership that maximizes business results
- Handle all operations such as shipping returns, checking in inventory, proper cash management and security of assets
- Strengthen and leverage the skills of sales team members to win new customers, keep customer loyalty, and reach their full potential to deliver superior results
- Build relationships within the community by developing or participating in activities that introduce them to our products and services
Retail Wireless Consultant
U.S. Cellular
Waterloo, USA
06.2019 - 12.2020
- Impact lives through technology teaching people how they can best apply the technology to their daily lives, as well as being able to connect with friends and family
- Address customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation
- Work with teams to develop new sales techniques to exceed customer needs and wants while exceeding monthly quotas
- Engage in customer interaction to better understand their lifestyle to help efficiently and effectively meet their needs, while maintaining customer rapport
Education
Associates - Arts
North Iowa Area Community College
05.2018
High School Diploma -
Central Springs High School
05.2016
Skills
- Lead Generation
- Talent Recruitment
- Project Management
- Lead Development
- Employee Training
- Risk Management
- Terms negotiation
Certification
Property and Casuality license
Timeline
Account Executive
Community Choice Credit Union
08.2024 - Current
Retail Store Manager
US Cellular
06.2022 - 06.2024
Retail Store Manager
US Cellular
08.2021 - 06.2022
Retail Sales Manager
US Cellular
12.2020 - 08.2021
Retail Wireless Consultant
U.S. Cellular
06.2019 - 12.2020
Property and Casuality license
Associates - Arts
North Iowa Area Community College
High School Diploma -
Central Springs High School
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