Detail-oriented clerical worker with extensive customer service experience for over 6 years. Strong commitment for public service and active proponent of critical thinking and creative problem-solving. Familiar with high-stress,fast-paced environments. Thrives in dynamic and diverse work teams.
Overview
3
3
years of post-secondary education
15
15
years of professional experience
Work History
Patient ACCESS Senior Representative
Bellevue Medical Center Emergency Department
Bellevue, Nebraska
07.2018 - 07.2020
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
Filed safety reports, participated in disaster readiness drills, and received BLS training.
Greeted patients and visitors in a professional, timely and efficient manner in addition to ascertaining their needs with urgency and compassion.
Routinely interacted by phone and in person with many non-patients and non-medical personnel to perform miscellaneous job duties and maintain safety of workspace; i.e. Security, Police, Fire & Rescue, OSHA investigators
Patient ACESS Rep/Patient ACESS Senior Rep.
Nebraska Medical Center
Omaha, Nebraska
02.2014 - 07.2018
Job functions were mostly identical to recent BMC position; however the nature of working in Omaha at a Level 1 Trauma Center granted me much experience in regards to listening to dispatchers by radio or calling them to confirm incoming patients and establishing ETAs with police escorts, ambulances, life-flights, and various patient transfers.
Self Employment; Volunteer Work
Self-employeed
, Nebraska
05.2005 - 01.2014
Pursued learning opportunities to advance knowledge and take on leadership position.
Contributed to team success by completing jobs quickly and accurately.
Though Nebraska Medicine has been my relevant career for the last 6 years in the Omaha Metro Area, I had also dedicated my time prior to employment there in miscellaneous freelance work such as in caregiving, youth mentorship programs such as SPEAK OUT, political activism and charitable causes, home improvement, construction and landscaping.
At UNO I was an active member of the Pi Gamma Mu Fraternity in Social Sciences, the Sigma Iota Rho Fraternity in International Studies where I also worked as a Fraternity Treasurer and student fundraiser, and I was also a student organizer for the Model United Nations in 2010.
Education
Bachelor of Science - Double Major - Political Science & Intl. Studies
University of Nebraska At Omaha
Omaha, NE
08.2007 - 05.2010
Skills
Word processing & data entry
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Timeline
Patient ACCESS Senior Representative
Bellevue Medical Center Emergency Department
07.2018 - 07.2020
Patient ACESS Rep/Patient ACESS Senior Rep.
Nebraska Medical Center
02.2014 - 07.2018
Bachelor of Science - Double Major - Political Science & Intl. Studies
Medical Scribe at Medical University of South Carolina Emergency Department Trauma Center and Specialty Women's Emergency DepartmentMedical Scribe at Medical University of South Carolina Emergency Department Trauma Center and Specialty Women's Emergency Department
CNA at Forsyth Medical Center, Emergency Observation Unit/ Emergency DepartmentCNA at Forsyth Medical Center, Emergency Observation Unit/ Emergency Department