Alyssa Burton
Atlantic Packaging
Villa rica,GA
10
years of professional experience
Adaptable professional with strong client relations, complaint handling, and payment processing skills. Proven ability to support customers, manage sensitive financial records, and contribute to software implementation projects. Focused on accuracy, efficiency, and strong internal and external relationships.
Work History
Accounts Payable
9 Months- Streamlined accounts payable processes, reducing time spent on invoice processing and payment approvals.
- Participated in software implementation projects designed to automate manual tasks within the Accounts Payable department.
- Provided excellent customer service to internal stakeholders, addressing inquiries related to payroll or accounts payable quickly and efficiently.
- Ensured timely payments by monitoring accounts payable status and maintaining accurate records.
Insurance Agent
2 Years 6 Months- Advised members on insurance coverage options aligned with financial protection needs
- Reviewed applications for accuracy and completed policy paperwork with precision
- Presented product features, benefits, and exclusions in clear, member-focused language
- Processed policy changes, renewals, and endorsements while maintaining compliance standards
- Responded to member inquiries and resolved policy service issues promptly and professionally
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Financial Services Specialist
3 Years- Advised members on deposit, loan, and account service options with accurate, courteous support.
- Processed new account openings, maintenance requests, and documentation in core banking systems.
- Resolved complex member inquiries, balancing service quality with policy and compliance requirements.
- Reviewed account activity for discrepancies, fraudulent patterns, and required follow-up actions.
- Facilitated loan application support, gathering documentation and coordinating next-step processing.
- Maintained accurate records for transactions, disclosures, and confidential member information.
Vault Supervisor
2 Years 7 Months- Supervised vault operations, ensuring secure cash handling and adherence to armored transport procedures.
- Coordinated currency receipt, verification, and storage to maintain accurate vault records.
- Monitored dual-control access, reinforcing compliance with security protocols and audit requirements.
- Directed vault staff during cash processing, balancing workflow and productivity.
- Trained new staff on vault procedures, safety practices, and secure handling standards.
- Resolved discrepancies in cash counts and records, supporting reliable end-of-day balancing.
Education
High School Diploma
Skills
Accounts payable
Customer service
Active listening
Critical thinking
Data entry
Relationship building
Call center experience
Computer proficiency
Complaint handling
Microsoft Excel
Payment processing
Client relations
Professional telephone demeanor
Call center operations
Follow-up skills
Administrative support
Timeline
Accounts Payable
Atlantic Packaging
01.2026 - CurrentRead More
Insurance Agent
LGE Community Credit Union
03.2022 - 09.2024Read More
Financial Services Specialist
LGE Community Credit Union
03.2019 - 03.2022Read More
Vault Supervisor
Dunbar Armored
08.2016 - 03.2019Read More
Kennesaw Mountain Highschool
High School Diploma
Read More