Matthew Reinemann
Summary
Detail-oriented Food Service Professional experienced in delivering exceptional customer experiences. Achieved increased customer satisfaction through effective communication and teamwork. Focused on contributing to team success and fostering a positive dining environment.
Overview
17
17
years of professional experience
Work History
Sales Agent
Ashley Furniture Store
Kenosha, WI
11.2025 - Current
- Assisted customers in selecting furniture to meet their needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions accurately and efficiently using POS system.
- Maintained an organized and visually appealing sales floor environment.
- Collaborated with team members to achieve daily sales goals and objectives.
- Participated in training sessions to improve product knowledge and sales techniques.
- Explained features and advantages of [Type] products or services to promote sales.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Bartender/Server
Buffalo Wild Wings
Kenosha, WI
01.2021 - 11.2025
- Enjoys taking orders through memorization
- Developed signature cocktails that increased customer interest and repeat business.
- Crafted and served a wide variety of beverages to enhance customer satisfaction.
- Trained new staff on bartending techniques and company standards.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Served high customer volumes during special events, nights, and weekends.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Bartender/Server
Applebee's Grill + Bar
Kenosha, WI
10.2018 - 12.2021
- Recognized for taking orders through memorization
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Increased repeat customer numbers, creating a welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained impeccably clean, attractive and well-stocked impeccably clean, attractive, and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Restaurant Server
Route 20 Outhouse
Sturtevant, WI
08.2016 - 10.2018
- Recognized for taking orders through memorization
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Delivered exceptional customer service in fast-paced dining environment.
Restaurant Server
Ray Radigans
Pleasant Prairie, WI
10.2014 - 08.2016
- Delivered exceptional customer service in fast-paced dining environment.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Maintained knowledge of menu items to provide accurate recommendations to guests
Restaurant Server
Applebee's Grill + Bar
Madison, WI
04.2009 - 09.2014
- Maintained knowledge of menu items to provide accurate recommendations to guests.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
High School Diploma -
McBain Highschool
McBain, MISkills
- Recognized for talking all orders through memorization
- Sociable and Outgoing
- Organizational and multi-tasking skills
- Service Oriented Mindset
Timeline
Sales Agent
Ashley Furniture Store
11.2025 - Current
Bartender/Server
Buffalo Wild Wings
01.2021 - 11.2025
Bartender/Server
Applebee's Grill + Bar
10.2018 - 12.2021
Restaurant Server
Route 20 Outhouse
08.2016 - 10.2018
Restaurant Server
Ray Radigans
10.2014 - 08.2016
Restaurant Server
Applebee's Grill + Bar
04.2009 - 09.2014
High School Diploma -
McBain Highschool