Matthieu SMAKULA
Orlando,FL
Summary
Agile and adaptable staff leader with motivational approach and upbeat nature. Skilled at training employees and organized approaches to handle daily customer service requirements. Diplomatic communication style attitude focused on maximizing engagement and customer satisfaction.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
JBI Chefs De France
10.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Head Waiter
Chez Vincent
10.2019 - 10.2020
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Organise and manage private wine cellar events
Education
Hospitality And Restaurant Management Degree -
Chateau Des Creissauds
Aubagne, France06.2014
Skills
- Leadership
- Customer Relations and service
- Proficient salesperson
- Stress tolerance
- Teamwork
- POS Cash Handling
- Resolve conflict
- Time management
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Manager
JBI Chefs De France
10.2020 - Current
Head Waiter
Chez Vincent
10.2019 - 10.2020
Hospitality And Restaurant Management Degree -
Chateau Des Creissauds
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