Mattia Smith
Davenport,FL
Summary
Accomplished Salon Manager and Licensed Practical Nurse with a proven track record at Great Clips Hair Salon and Southlake Regional Hospital. Expert in enhancing customer satisfaction and improving patient outcomes, demonstrating exceptional decision-making and problem-solving skills. Achieved significant revenue growth and increased customer retention through strategic leadership and employee development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Salon Manager
Great Clips Hair Salon
06.2007 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the community
Senior Citizens Counselor
Dedicated Seniors Medical Center
05.2020 - 05.2022
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Salon Owner/Operator
Tia's Home Salon
02.2009 - 05.2022
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Resort Sales Manager
Doubletree Suites
03.2003 - 02.2006
- Achieved consistently high levels of customer satisfaction through proactive problem resolution and timely follow-up on inquiries or concerns from clients.
- Partnered with cross-functional departments such as catering, housekeeping, and front office to ensure successful delivery of services during client stays at the resort.
- Enhanced corporate group bookings with targeted marketing campaigns and personalized followups.
- Contributed significantly to annual revenue growth by focusing on upselling opportunities and securing repeat business from existing clients.
Licensed Practical Nurse
Southlake Regional Hospital
04.2001 - 06.2003
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Education
Master of Science - Health Care Management
Colorado Technical University
Colorado Springs, CO12-2021
Bachelor of Science - Applied Psychology
Colorado Technical University
Colorado Springs, CO08-2020
Associate of Science - Nursing Practice
Penn Valley College
Kansas City, MO09-1987
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
Accomplishments
- Client Service - Developed long-term relationships with customers which increased repeat business.Maintained a positive dining experience for all restaurant patrons.
Certification
- Certified Clinical Mental Health Counselor (CCMHC) - National Board for Certified Counselors.
Languages
Arabic
Professional Working
Sign Language
Full Professional
Timeline
Senior Citizens Counselor
Dedicated Seniors Medical Center
05.2020 - 05.2022
Salon Owner/Operator
Tia's Home Salon
02.2009 - 05.2022
Salon Manager
Great Clips Hair Salon
06.2007 - Current
Resort Sales Manager
Doubletree Suites
03.2003 - 02.2006
Licensed Practical Nurse
Southlake Regional Hospital
04.2001 - 06.2003
- Certified Clinical Mental Health Counselor (CCMHC) - National Board for Certified Counselors.
Master of Science - Health Care Management
Colorado Technical University
Bachelor of Science - Applied Psychology
Colorado Technical University
Associate of Science - Nursing Practice
Penn Valley College
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