Mattias Egan
Council Bluffs,Iowa
Summary
As a Care Coordinator I call patients who are enrolled in our program, and go through personalized health assessments with them. I answer their questions, provide them with resources they may need, and escalate their health problems and concerns to our team of nurses. At this job, I demonstrate listening skills, compassion, problem solving, time management skills, organizational skills, and communication skills all on a daily basis.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
H3C
Omaha, NE
09.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Manager
Knoell Cleaning
Omaha
09.2022 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
Education
Certificate - Nursing Assistant
Iowa Western Community College
Council Bluffs, IA06.2024
Treynor High School
Treynor, IA05.2024
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Time Management
- Team leadership
- Goal setting
Accomplishments
Scholar Of Southwest Iowa
High Honor Roll Student
Employee of the Month
Timeline
Patient Care Coordinator
H3C
09.2024 - Current
Manager
Knoell Cleaning
09.2022 - 05.2024
Certificate - Nursing Assistant
Iowa Western Community College
Treynor High School