Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Mattie Dean

Gainesville

Summary

I have been working in the restaurant industry most of my career, except for the near year in retail I spent at Wal-Mart.

I am hands-on, adaptable, and I don't mind getting a bit messy. On the flip-side, I also enjoy professionalism and consider myself to be polite.

I have extensive experience in food/customer service on both management and employee levels.

I've cleaned and advised others to clean bathrooms, stoves, ceilings, floors, pretty much every component of a food-industry store. I look forward to learning new skills and meeting new people.

Overview

8
8
years of professional experience

Work History

Salesperson

Waffle House
11.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Shift Manager/Key Holder

Wendy's
04.2022 - 11.2023
  • Counted registers and cleaned and secured shop at end of shift.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.

Shift Manager

Taco Bell
09.2020 - 04.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

E-Commerce Personal Shopper

Wal-Mart Supercenter
05.2019 - 09.2020
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.

Service Champion/ Team Trainer

Taco Bell
06.2017 - 04.2019
  • Promoted a positive atmosphere through friendly interactions with customers and coworkers.
  • Contributed to team success by consistently meeting or exceeding performance goals.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.

Education

High School Diploma -

North Forsyth High School
Forsyth, GA
05-2017

Skills

  • Customer service
  • Complaint handling
  • Time management
  • Memory retention
  • Store maintenance
  • Decision-making
  • Heavy lifting
  • Cleaning and sanitizing
  • Staff management
  • Cash handling
  • Food safety regulations
  • Strong work ethic

Languages

Spanish
Professional Working
French
Elementary

Interests

  • Cooking
  • Creative Writing
  • Rock collecting
  • Historical Exploration

Timeline

Salesperson

Waffle House
11.2023 - Current

Shift Manager/Key Holder

Wendy's
04.2022 - 11.2023

Shift Manager

Taco Bell
09.2020 - 04.2022

E-Commerce Personal Shopper

Wal-Mart Supercenter
05.2019 - 09.2020

Service Champion/ Team Trainer

Taco Bell
06.2017 - 04.2019

High School Diploma -

North Forsyth High School

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Mattie Dean