Mattie Ruby
Summary
Motivated recent college graduate with a Bachelor of Arts in Biology, equipped with strong communication and critical thinking skills. Committed to upholding ethical standards and adapting to dynamic workplace environments. Proficient in research and data analysis with a foundation in teamwork, customer service, meticulous organization, and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Consumer Access Specialist
AdventHealth POLK
Columbus
04.2025 - Current
- Ensured accurate patient registration across all service lines, including eligibility verification, pre-certification, and authorization coordination; facilitated financial arrangements, processed payments, and maintained compliance with billing and cashiering procedures; collaborated with clinical and ancillary departments to support seamless patient access and enhance overall care experience; transcribed walk-in orders for various hospital departments, scheduled, and checked them in; delivered exceptional customer service to internal and external stakeholders, upholding AdventHealth’s mission of whole-person care; provided switchboard (PBX) coverage, managing multi-line phone systems and overhead paging for clinical communications; performed all tasks efficiently and accurately, demonstrating strong time management and adaptability in fast-paced healthcare environment.
- Improved patient access to services by optimizing registration processes for better efficiency.
- Conducted thorough insurance verification and eligibility checks for newly registered patients to ensure coverage.
- Enhanced patient-provider communication by coordinating information exchange for improved healthcare delivery.
- Completed opening and closing shifts for front desk operations and managed daily Emergency Room registration.
Guest Services Representative
The Saluda Inn
Saluda
08.2024 - 04.2025
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Executed opening and closing shift duties, including checking guests in and out and managing housekeeping for inn and guest rooms.
- Completed opening and closing shifts at Saluda Inn while delivering exceptional customer service to guests.
- Resolved guest inquiries and complaints promptly to ensure satisfaction during stay.
- Provided information about local attractions and hotel amenities to enhance guest experience.
Rage Room Operator and Manager
The Break Room
Charleston
10.2022 - 07.2024
- Managed daily operations of the business, opening and closing as an independent contractor.
- Reviewed and restocked inventory, operated equipment, and facilitated client check-ins and check-outs to maintain service flow.
- Oversaw inventory management, addressed customer inquiries via calls and emails, procured supplies, and resolved customer issues effectively.
Camp Instructor
Myrtle Beach Therapeutic Riding + Vaulting Club
Tabor City
07.2022 - 08.2022
- Instructed therapeutic riding lessons for individuals with diverse needs and abilities.
- Instructed children on the spectrum in pleasure and hunter/jumper riding, fostering skill development and enjoyment.
- Led vaulting sessions that enhanced balance, coordination, and confidence in participants.
- Developed lesson plans tailored to clients' goals and skill levels.
- Assisted in all areas of camp activities, fed and watered horses, cleaned stalls, and performed various barn chores.
Operation Support Specialist
Roper St. Francis Physical Therapy
Charleston
10.2021 - 06.2022
- Performed weekend receptionist duties, managing patient check in and out while ensuring compliance with Covid safety protocols.
- Managed patient check in and out, collected co-pays, scheduled and rescheduled appointments, resolved financial and billing concerns, and supported physical therapy staff with patient workouts.
- Coordinated patient scheduling and appointment management to streamline operations.
- Processed insurance claims and verified eligibility for services.
- Performed weekend receptionist duties, managing patient check in and out while enforcing Covid safety protocols in line with business policy.
Education
Bachelor of Arts - Biology
College of Charleston
Charleston, SCDiploma -
Oceanside Collegiate Academy
Mount Pleasant, SCexperiential learning and applied science
The Island School
Eleuthera, BahamasSkills
- Customer service
- Microsoft Office proficiency
- Problem solving
- Attention to detail
- Teamwork
- Adaptability
- Data entry accuracy
- Time management
- Effective communication
- Conflict resolution
- Team collaboration
- Reliability
- Perseverance
- Focus
- Lab safety
References
Available upon request.
Timeline
Consumer Access Specialist
AdventHealth POLK
04.2025 - Current
Guest Services Representative
The Saluda Inn
08.2024 - 04.2025
Rage Room Operator and Manager
The Break Room
10.2022 - 07.2024
Camp Instructor
Myrtle Beach Therapeutic Riding + Vaulting Club
07.2022 - 08.2022
Operation Support Specialist
Roper St. Francis Physical Therapy
10.2021 - 06.2022
Bachelor of Arts - Biology
College of Charleston
Diploma -
Oceanside Collegiate Academy
experiential learning and applied science
The Island School