Mattie Scrivens
Buffalo,NY
Summary
Motivated individual seeks a Technical position to employ strong work ethic and communication skills plus a genuine desire to assist and become an asset to the team.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Catholic Health System
02.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Specimen Accessioner
LabCorp
05.2021 - 02.2024
- Enhanced laboratory productivity with timely accessioning of incoming specimens.
- Played a crucial role in meeting laboratory accreditation requirements, meticulously adhering to established protocols and providing accurate documentation as needed.
- Ensured accurate test results by meticulously verifying patient information and test orders.
- Mitigated potential errors by double-checking data entry, minimizing instances of incorrect test order submission or mislabeled specimens.
- Optimized workflow efficiency through regular review and updating of procedure manuals as required based on current best practices or regulatory guidelines.
SENIOR PROCESSING TECHNICIAN
Catholic Health System
08.1998 - 02.2021
- Communicated processing instructions to other workers
- Collected samples of materials and products for laboratory analysis
- Able to diagnose and resolve issues as a team lead while recognizing when a problem is too complex and must be taken to support staff for assistance
- Participated in5S project
- Monitored material flow and instruments for optimal processing conditions
- Log Specimens into Laboratory Information System
- Aided with creating training materials and programs for new and current employees
- Insurance Verification
PROCESSING TECHNICIAN
Kaleida Health
10.2001 - 01.2008
- Log Specimens into Laboratory Information System
- Labeled blood samples and checked for complete accuracy
- Insurance Verification
ADMINISTRATIVE ASSISTANT
United Negro College Fund
01.1992 - 10.1997
- Demonstrated excellent written and verbal communication
- Created templates and worksheets for upcoming fundraisers
- Managed calendar for supervisor
- Organized and filed paperwork
Education
Associate of Arts (A.A.) - Health Information Management
Niagara County Community College
Niagara Falls, NYHIGH SCHOOL DIPLOMA - undefined
Lafayette High School
Buffalo, NY06.1984
Skills
- Experience
- Deadline Compliance
- Blood Collections
- Complex Problem-Solving
- Competency Assessment
- Active Listening
- Critical Thinking
- Specimen Storage
- Technical Troubleshooting
- Clerical Support
Certification
- Phlebotomy
- Medical office
Timeline
Patient Access Representative
Catholic Health System
02.2024 - Current
Specimen Accessioner
LabCorp
05.2021 - 02.2024
PROCESSING TECHNICIAN
Kaleida Health
10.2001 - 01.2008
SENIOR PROCESSING TECHNICIAN
Catholic Health System
08.1998 - 02.2021
ADMINISTRATIVE ASSISTANT
United Negro College Fund
01.1992 - 10.1997
Associate of Arts (A.A.) - Health Information Management
Niagara County Community College
HIGH SCHOOL DIPLOMA - undefined
Lafayette High School
- Phlebotomy
- Medical office
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