Matty L. Shelden
Rogers,AR
Summary
Reliable Executive Administrative Assistant with focused attention on detail, accuracy, and business impact. Dependable, detail-oriented, and quick-learning team player with effective communication and organization skills. Exceptional ability to handle multiple projects simultaneously with a high degree of precision.
Overview
14
14
years of professional experience
Work History
Executive Administrative Assistant - Remote
Sedgwick Claims Management
Rogers, AR
10.2022 - Current
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Implemented updated policies and practices for organization and monitored effect.
- Handled confidential and sensitive information with discretion and tact.
- Created and implemented new system and process for ordering office supplies to increase efficiency and reduce costs.
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
Virtual Assistant - Remote
Fiverr
Rogers, AR
04.2020 - 10.2022
- Schedule appointments, meetings, and services for clients.
- Create, maintain, and audit sales trackers.
- Order clients supplies and ensuring highest efficiency for delivery and cost management.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Developed complex reports in Excel for cost reporting.
Executive Assistant
Arvest Bank Operations
Lowell, AR
09.2015 - 09.2019
- Developed training program for 250+ associates in business unit.
- Acted as Project Liaison for 150+ projects at one time.
- Created several Excel tracking sheets for department to track statuses and resources on all projects.
- Attended various meetings on behalf of Executive.
- Worked with various teams to coordinate multiple on-site events for 1000+ associates..
- Prepared annual budget proposal for division.
- Enhanced department communication by leading various initiatives and creating newsletter for 500+ associates.
- Maintained high level of morale by developing positive working relationships with peers.
Contact Center Supervisor
Arvest Bank Group Inc.
Fayetteville, AR
07.2013 - 09.2015
- Directly supervised 20-25 associates.
- Acted as knowledgeable reference for products, procedures, and policies.
- Conducted research, compile data, and prepare reports and presentations as needed.
- Interpreted policies and procedures on daily basis.
- Managed and maintain multiple calendars for scheduling purposes.
- Prepared and delivered employee performance appraisals.
- Interviewed candidates and assist with hiring process.
Assistant Branch Manager
Arvest Bank Group Inc.
Conway, AR
04.2011 - 07.2013
- Worked directly with customers and/or associates to handle complaints and objections.
- Made recommendations regarding interpretation of policies and help in monitoring of policies and operating practices regarding customers.
- Provided customer service, ensuring customer needs were met satisfactorily.
- Approve money orders, official checks, and personal checks for other associates.
- Assisted with teller audits, various reports, and associate evaluations.
- Assisted branch manager to perform security audits, performance reviews, and business development calls.
Teller/Deposit Counselor
Arvest Bank Group Inc.
Sherwood, AR
01.2009 - 04.2011
- Mentored new Tellers and Deposit Counselors.
- Awarded regional top performing sales award four times.
- Identified customer needs to refer financial products and services.
- Opened new accounts and performed account maintenance.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Responded to and assisted customers with inquiries and/or problem resolutions.
Education
Non-Degree Seeking - Accounting
University of Central Arkansas
Conway, AR05.2012
High School Diploma -
Berryville High School
Berryville, AR05.2005
Skills
- Advanced MS Office Suite
- Calendar/Schedule Management
- Process Optimization and Improvement
- Meeting Support
- Invoice Processing
- Expense Reporting
- Event Coordination
- Strong administrative proficiency
- Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown
Timeline
Executive Administrative Assistant - Remote
Sedgwick Claims Management
10.2022 - Current
Virtual Assistant - Remote
Fiverr
04.2020 - 10.2022
Executive Assistant
Arvest Bank Operations
09.2015 - 09.2019
Contact Center Supervisor
Arvest Bank Group Inc.
07.2013 - 09.2015
Assistant Branch Manager
Arvest Bank Group Inc.
04.2011 - 07.2013
Teller/Deposit Counselor
Arvest Bank Group Inc.
01.2009 - 04.2011
Non-Degree Seeking - Accounting
University of Central Arkansas
High School Diploma -
Berryville High School