Mauie Muñoz
Riverside,CA
Summary
Results-oriented digital marketing project manager and tech professional with over 8 years of experience specializing in aligning client needs with strategic project execution. Proven track record as a Director of Accounts and Project Manager, leading complex campaigns and cross-functional teams to deliver measurable outcomes. Core competencies include end-to-end project management, account retention, and business development, driving long-term client satisfaction and growth. Committed to leveraging expertise to foster impactful results in a competitive market.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Accounts
Society Pass Inc.
, Philippines
09.2023 - Current
- Driving client success through strategic account management and leadership.
- With a focus on building strong client relationships, monitoring satisfaction, and addressing concerns and escalations.
- Responsible for high-level project reports outlining key performance indicators, and evaluating the overall performance of the accounts team and project execution.
- Collaborating with other departments, such as sales, finance, and billing, and third-party vendors to ensure seamless project execution.
- Specialization: Events, Brand Activation, Production, Influencer Marketing, and Digital Marketing.
Talent Manager
Freelance
01.2020 - Current
- Supporting the KOL with strategic planning for TikTok, YouTube, Instagram, and Facebook, driving consistent organic growth across all platforms
- Managed partnerships with KOL through direct coordination with creator network agencies, ensuring seamless collaboration and strategic alignment
- Collaborated with brands and third-party marketing agencies to develop and execute high-impact branded campaigns
- Designed and implemented performance roadmaps for the KOL, tracking content creator metrics to optimize engagement, reach, and ROI
Project Manager // Producer
One Down
Los Angeles Metropolitan Area
11.2023 - 09.2024
- Consult and execute marketing plan for One Down campaigns
- Produces in-house and external (client) video materials
- Project manage project execution from pre to post production
- Constructing and implementing timelines, deliverables, and metrics to deliver assets in time for the launch of the project
- Post analysis and business review for all completed campaigns and outputs
US Partnerships & Activations Manager
Gushcloud International
Los Angeles Metropolitan Area
09.2022 - 09.2023
- Develop and execute the US annual marketing plan aligned with global strategy
- Researching global and local market insights for a competitive edge
- Lead US activations, including media, events, and trade shows
- Support product development, pricing, and new business opportunities
- Manage advertising/activation budgets and analyze P&L performance
- Conduct competitor and customer insights analysis
- Analyze sales forecasts, financials, and product performance
- Develop sponsorships and brand partnerships to drive conversion
- Collaborate cross-functionally to ensure seamless execution of initiatives
Business Development - US Global Brands Solutions
Gushcloud International
Los Angeles Metropolitan Area
10.2021 - 09.2022
- Connect US brands with Gushcloud talent for deals and collaborations
- Link US and APAC brands to non-exclusive US talents for campaigns
- Develop end-to-end marketing proposals for US-APAC market expansion
- Execute online and offline brand activations in the US
- Manage projects, broker talent deals, and liaise on IP and events
- Maintain a calendar of US IPs for business opportunities
- Facilitate connections with key brands, financiers, promoters, and talents
Implementation Manager
Neeyamo
06.2021 - 10.2021
- Implementation of Human Capital Management System for North America and Philippine Clients
- Responsible for creating and executing project timeline
- Tracking of deliverable of project team which includes tech team, system engineers, support, implementation team
- Leading client meeting and sending reports on a weekly basis
Customer Success & Business Development Manager
Bridge PayDay Solutions Inc.
02.2020 - 06.2021
- Identify and develop key partnerships and relationships in order to grow our client base and expand Bridge's market share across the Philippines
- Reports directly to the President
- Client facing, responsible for the end to end client experience and satisfaction during the technical onboarding process
- Responsible for multi-entity client onboarding and product implementations
- Collaboration with the client to develop an implementation plan, establishing clear expectations and providing transparency of timelines
Customer Success Lead
Bridge PayDay Solutions Inc.
10.2018 - 02.2020
- 14 Projects Implemented and successful client onboarding as an Onboarding Specialist & Customer Success Lead
- Reports directly to VP Customer Success
- Coaches and leads the customer success team members
- Client facing, responsible for the end to end client experience and satisfaction during the technical onboarding process
- Responsible for multi-entity client onboarding and product implementations
- Collaboration with the client to develop an implementation plan, establishing clear expectations and providing transparency of timelines
Onboarding Specialist
Bridge PayDay Solutions Inc.
01.2018 - 10.2018
- Project Implementation / Management
- Client Onboarding
- System Implementation and Training
- Bridge PayDay - Subject matter expert
- Customer Service and Support
Sales Account Associate
Eastwest Banking Corporation
07.2016 - 12.2016
- Responsible in rendering efficient and prompt customer service relative to opening new accounts and maintenance of existing accounts and by cross selling products and services to new and existing clients
- Responsibilities are as follows but not limited to:
- > KYC (Know Your Client) procedures are consistently done for all new and subsequent accounts opened by clients
- > Rendering miscellaneous services
- > Prepares Report
- > Prepares back to back loan documentations
- > Prepares documents deficiency reports/ customer complaints, if any
- > Ensures compliance to and observance of RA1405, KYC, and all other policies and procedures of the Bank and regulatory bodies
Banquet Coordinator - Trainee
The Peninsula Hotels
Manila, Philippines
07.2015 - 10.2015
- Banquet Event Orders
- Banquet Inventory
- Preparing event and marketing materials
- Agency Staff Requisition Forms
- House Account Checks
- Routing and other administrative duties
Education
Bachelor's Degree - Hotel and Restaurant Management
University of Santo Tomas
01.2016
Art Discipline - Dance
Philippine High School For The Arts
01.2012
Skills
- Project Management
- Account Relationship Management
- Customer Relationship Management
- Marketing Campaign Management
- Business Development
- Events Planning and Execution
Certification
- Managing Project Risks and Changes
- Project Management & Other Tools for Career Development
- Specialization in Initiating and Planning Projects
- Inbound Sales Certification
- Account Management & Sales Force Design
Timeline
Project Manager // Producer
One Down
11.2023 - 09.2024
Director of Accounts
Society Pass Inc.
09.2023 - Current
US Partnerships & Activations Manager
Gushcloud International
09.2022 - 09.2023
Business Development - US Global Brands Solutions
Gushcloud International
10.2021 - 09.2022
Implementation Manager
Neeyamo
06.2021 - 10.2021
Customer Success & Business Development Manager
Bridge PayDay Solutions Inc.
02.2020 - 06.2021
Talent Manager
Freelance
01.2020 - Current
Customer Success Lead
Bridge PayDay Solutions Inc.
10.2018 - 02.2020
Onboarding Specialist
Bridge PayDay Solutions Inc.
01.2018 - 10.2018
Sales Account Associate
Eastwest Banking Corporation
07.2016 - 12.2016
Banquet Coordinator - Trainee
The Peninsula Hotels
07.2015 - 10.2015
Bachelor's Degree - Hotel and Restaurant Management
University of Santo Tomas
Art Discipline - Dance
Philippine High School For The Arts
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