Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mauie Muñoz

Riverside,CA

Summary

Results-oriented digital marketing project manager and tech professional with over 8 years of experience specializing in aligning client needs with strategic project execution. Proven track record as a Director of Accounts and Project Manager, leading complex campaigns and cross-functional teams to deliver measurable outcomes. Core competencies include end-to-end project management, account retention, and business development, driving long-term client satisfaction and growth. Committed to leveraging expertise to foster impactful results in a competitive market.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director of Accounts

Society Pass Inc.
, Philippines
09.2023 - Current
  • Driving client success through strategic account management and leadership.
  • With a focus on building strong client relationships, monitoring satisfaction, and addressing concerns and escalations.
  • Responsible for high-level project reports outlining key performance indicators, and evaluating the overall performance of the accounts team and project execution.
  • Collaborating with other departments, such as sales, finance, and billing, and third-party vendors to ensure seamless project execution.
  • Specialization: Events, Brand Activation, Production, Influencer Marketing, and Digital Marketing.

Talent Manager

Freelance
01.2020 - Current
  • Supporting the KOL with strategic planning for TikTok, YouTube, Instagram, and Facebook, driving consistent organic growth across all platforms
  • Managed partnerships with KOL through direct coordination with creator network agencies, ensuring seamless collaboration and strategic alignment
  • Collaborated with brands and third-party marketing agencies to develop and execute high-impact branded campaigns
  • Designed and implemented performance roadmaps for the KOL, tracking content creator metrics to optimize engagement, reach, and ROI

Project Manager // Producer

One Down
Los Angeles Metropolitan Area
11.2023 - 09.2024
  • Consult and execute marketing plan for One Down campaigns
  • Produces in-house and external (client) video materials
  • Project manage project execution from pre to post production
  • Constructing and implementing timelines, deliverables, and metrics to deliver assets in time for the launch of the project
  • Post analysis and business review for all completed campaigns and outputs

US Partnerships & Activations Manager

Gushcloud International
Los Angeles Metropolitan Area
09.2022 - 09.2023
  • Develop and execute the US annual marketing plan aligned with global strategy
  • Researching global and local market insights for a competitive edge
  • Lead US activations, including media, events, and trade shows
  • Support product development, pricing, and new business opportunities
  • Manage advertising/activation budgets and analyze P&L performance
  • Conduct competitor and customer insights analysis
  • Analyze sales forecasts, financials, and product performance
  • Develop sponsorships and brand partnerships to drive conversion
  • Collaborate cross-functionally to ensure seamless execution of initiatives

Business Development - US Global Brands Solutions

Gushcloud International
Los Angeles Metropolitan Area
10.2021 - 09.2022
  • Connect US brands with Gushcloud talent for deals and collaborations
  • Link US and APAC brands to non-exclusive US talents for campaigns
  • Develop end-to-end marketing proposals for US-APAC market expansion
  • Execute online and offline brand activations in the US
  • Manage projects, broker talent deals, and liaise on IP and events
  • Maintain a calendar of US IPs for business opportunities
  • Facilitate connections with key brands, financiers, promoters, and talents

Implementation Manager

Neeyamo
06.2021 - 10.2021
  • Implementation of Human Capital Management System for North America and Philippine Clients
  • Responsible for creating and executing project timeline
  • Tracking of deliverable of project team which includes tech team, system engineers, support, implementation team
  • Leading client meeting and sending reports on a weekly basis

Customer Success & Business Development Manager

Bridge PayDay Solutions Inc.
02.2020 - 06.2021
  • Identify and develop key partnerships and relationships in order to grow our client base and expand Bridge's market share across the Philippines
  • Reports directly to the President
  • Client facing, responsible for the end to end client experience and satisfaction during the technical onboarding process
  • Responsible for multi-entity client onboarding and product implementations
  • Collaboration with the client to develop an implementation plan, establishing clear expectations and providing transparency of timelines

Customer Success Lead

Bridge PayDay Solutions Inc.
10.2018 - 02.2020
  • 14 Projects Implemented and successful client onboarding as an Onboarding Specialist & Customer Success Lead
  • Reports directly to VP Customer Success
  • Coaches and leads the customer success team members
  • Client facing, responsible for the end to end client experience and satisfaction during the technical onboarding process
  • Responsible for multi-entity client onboarding and product implementations
  • Collaboration with the client to develop an implementation plan, establishing clear expectations and providing transparency of timelines

Onboarding Specialist

Bridge PayDay Solutions Inc.
01.2018 - 10.2018
  • Project Implementation / Management
  • Client Onboarding
  • System Implementation and Training
  • Bridge PayDay - Subject matter expert
  • Customer Service and Support

Sales Account Associate

Eastwest Banking Corporation
07.2016 - 12.2016
  • Responsible in rendering efficient and prompt customer service relative to opening new accounts and maintenance of existing accounts and by cross selling products and services to new and existing clients
  • Responsibilities are as follows but not limited to:
  • > KYC (Know Your Client) procedures are consistently done for all new and subsequent accounts opened by clients
  • > Rendering miscellaneous services
  • > Prepares Report
  • > Prepares back to back loan documentations
  • > Prepares documents deficiency reports/ customer complaints, if any
  • > Ensures compliance to and observance of RA1405, KYC, and all other policies and procedures of the Bank and regulatory bodies

Banquet Coordinator - Trainee

The Peninsula Hotels
Manila, Philippines
07.2015 - 10.2015
  • Banquet Event Orders
  • Banquet Inventory
  • Preparing event and marketing materials
  • Agency Staff Requisition Forms
  • House Account Checks
  • Routing and other administrative duties

Education

Bachelor's Degree - Hotel and Restaurant Management

University of Santo Tomas
01.2016

Art Discipline - Dance

Philippine High School For The Arts
01.2012

Skills

  • Project Management
  • Account Relationship Management
  • Customer Relationship Management
  • Marketing Campaign Management
  • Business Development
  • Events Planning and Execution

Certification

  • Managing Project Risks and Changes
  • Project Management & Other Tools for Career Development
  • Specialization in Initiating and Planning Projects
  • Inbound Sales Certification
  • Account Management & Sales Force Design

Timeline

Project Manager // Producer

One Down
11.2023 - 09.2024

Director of Accounts

Society Pass Inc.
09.2023 - Current

US Partnerships & Activations Manager

Gushcloud International
09.2022 - 09.2023

Business Development - US Global Brands Solutions

Gushcloud International
10.2021 - 09.2022

Implementation Manager

Neeyamo
06.2021 - 10.2021

Customer Success & Business Development Manager

Bridge PayDay Solutions Inc.
02.2020 - 06.2021

Talent Manager

Freelance
01.2020 - Current

Customer Success Lead

Bridge PayDay Solutions Inc.
10.2018 - 02.2020

Onboarding Specialist

Bridge PayDay Solutions Inc.
01.2018 - 10.2018

Sales Account Associate

Eastwest Banking Corporation
07.2016 - 12.2016

Banquet Coordinator - Trainee

The Peninsula Hotels
07.2015 - 10.2015

Bachelor's Degree - Hotel and Restaurant Management

University of Santo Tomas

Art Discipline - Dance

Philippine High School For The Arts
Mauie Muñoz