Maura Parlapiano
Wethersfield
Summary
Tech-savvy and goal-driven administrative professional with a proven track record of streamlining workows and enhancing eciency. Possesses topnotch communication, problem-solving, and time management skills. Quickly adapts to new technologies, including Zoom, and embraces challenges with a positive attitude while delivering excellent customer service in both on-site and remote environments. Experienced in employee supervision, training, and workow management. Known for a strong work ethic and the ability to wear multiple hats to meet organizational needs. Excels at building strong relationships and fostering a positive workplace environment. Enthusiastic, reliable, and personable, making an invaluable asset to any team.
Overview
16
16
years of professional experience
Work History
OFFICE/EVALUATION/ASSESSMENT COORDINATOR/ FAMILY LIAISON
Creative Interventions LLC
Windsor
01.2010 - Current
- Supervised, trained, and evaluated a team of four staff members, enhancing service delivery quality.
- Coordinated Birth to Three eligibility evaluations and autism assessments, managing schedules for evaluators and interpreters.
- Liaised with statewide agencies and service providers to ensure accurate assessments and continuity of care.
- Oversaw third-party provider communication and documentation, ensuring accuracy and compliance.
- Served as primary family liaison, addressing participant inquiries and facilitating enrollment processes.
- Maintained accurate EHR client records; tracked and reported outcomes using CT Birth to Three system.
- Conducted client audits to identify process gaps and implemented improvement strategies.
- Prepared and submitted monthly state reimbursement invoices in alignment with funding requirements.
Sales Associate
Evereve
South Windsor
05.2017 - 01.2020
- Resolved customer complaints, ensuring a positive shopping experience through exceptional service.
- Curated and shipped personalized wardrobes for online shopping program clients.
- Managed inventory control, merchandise displays, and coordinated order shipments.
- Processed transactions, oversaw register operations, and reconciled daily sales reports.
- Supported scheduling and staffing to guarantee adequate store coverage.
- Ensured compliance with store policies, safety protocols, and company procedures.
Skills
- Microsoft Office Suite and Google Workspace
- EHR platforms
- Compliance oversight
- Eligibility coordination
- Record management
- Problem solving
- Effective communication
- Scheduling
- System implementation
- Adaptability and flexibility
- Interpersonal communication
- Policy enforcement
- Team collaboration
- Multitasking
- Professional demeanor
- Zoom and Microsoft Teams proficiency
- Leadership and management
- Conflict resolution
- Strategic planning
- Time management
- Attention to detail
Timeline
Sales Associate
Evereve
05.2017 - 01.2020
OFFICE/EVALUATION/ASSESSMENT COORDINATOR/ FAMILY LIAISON
Creative Interventions LLC
01.2010 - Current