Maura Villanueva
6409 Blvd Of Champions ,FL
Summary
Seeking to join a company as a team player to help enhance the business field with an emphasis on customer and administrative service and sales with an opportunity for future growth and advancement. I am willing to relocate again overseas.
References upon request.
Overview
22
22
years of professional experience
Work History
Cardiology Front Desk
Cardiovascular Consultants
04.2024 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
Claims Coordinator/Administrator Assistant
Claims Adjustment Group Inc.
01.2014 - 01.2023
- Administrative Assistant duties, emails, contacting clients, customers, helping with data entry and correspondence
- Helped with assigning homeowner claims
- Managing multiples Claims at a time
- Overseeing and Micromanaging claims to ensure they are completed in a timely matter
- Served as liaison officer between the organization, insurance provider and policy holders
- Worked also as an Interpreter Spanish/ English communication between clients and customers for recorded statements
Admin/ Receptionist
Vacation Village Resorts Marketing Department
01.2011 - 01.2012
- Maintained a safe and clean reception area by complying with procedures, rules, and regulations
- Provided comprehensive administrative support
- Greeted visitors and answered a multi-line phone system; screened calls, and referred calls to appropriate personnel as necessary
- Received, sorted, and routed mail
- Maintained confidential files and records
Customer Service Coordinator
Sunshine State Health Plan
01.2009 - 01.2011
- Handled a multiple customer service telephone system
- Assisted new customers with enrollment into an insurance plan
- Assisted bilingual customers as needed
- Informed clients and potential clients with insurance plan information
- Maintained/ updated data entry as needed find providers
Child Care Administrative Assistant
Child Development Center
01.2007 - 01.2008
- Company Overview: Mannheim, Germany
- Support children’s emotional/ social development/ encouraged understanding of other peers and a positive self-concept
- Assisted in daily operation(s) of the child care program whether planning/ implementing age appropriate experience/ environment to support/ foster physical, social, emotional, and intellectual develop of the children
- Disciplined children/ Recommended and initiated other measures on how to control behavior
- Updated/ Kept records on each individual child in accordance with the program requirements whether daily observations, activity information, meals(s) served, and medication(s) administered
- Identified signs of emotional/ development problems in children by bringing the issues to parents(s) or guardians(s) attention
- Maintained a supportive/ cooperative relationship with staff, parent(s), or guardian(s)
- Mannheim, Germany
Office Assistant
J&L Flooring Inc.
01.2005 - 01.2007
- Company Overview: Hollywood, FL
- Communicated via telephone and worked diligently to resolve member issues or questions at hand
- Answered incoming and transferred calls as needed
- Ability to recognize needs and/ or sell products or services
- Checked figures/ postings/ and documents whether for Mathematical, accuracy, or proper codes
- Operated computer accounting software to record/ store/ and analyze data
- Took orders/ cancelled accounts/ corrected and/ or made changes as I obtained details of complaints or client information for proper processing
- Updated client credentials as changes came up whether name, address, phone number, and payment methods
- Contacted potential clients regarding products and services
- Clerical duties: Typing, Proofreading, accepting orders, scheduling appointments, sorting of all incoming mail to proper assigned employees(s)
- Billing
- Hollywood, FL
Sales Associate
Dillard’s
01.2003 - 01.2005
- Company Overview: Virginia Beach, VA
- Greeted and ascertained each customer(s) needs and wants for excellent customer service
- Open/ closed registers, completed cash and credit payments
- Balanced/verified cash drawers for accurate amount(s)/ confirmed coupons and vouchers/ completed deposits
- Updated employees/ customers with current sales/ promotions/ exchange policies/ security procedures/
- Updated/ maintained all sale records
- Assist customer with billing complaints and resolving issues whether by exchanging merchandise/ refunding money/ and adjusting invoices as needed
- Assured appropriate issue resolution regarding any customer(s) issues
- Virginia Beach, VA
Education
Nursing Assistant -
Superior Career Institute
Manhattan, NY01.1998
General High School Diploma -
Grover Cleveland High School
Maspeth, NY06.1997
Skills
- Strong leadership
- Problem solver
- Result oriented
- Excellent organizational skills
- Customer care strategies
- Proficient in communicating with culturally diverse populations
- Skilled at learning concepts quickly
- Working well under pressure
- Communicating ideas clearly
- Achieving goals in a timely and professional manner
- Computer literate
- Microsoft Word
- Excel
- PowerPoint
- Internet
- Bilingual
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team Management
- Conflict Resolution
- Scheduling and calendar management
- Administrative Procedures
- MS Office Suite
- Quality Control
- Staff Motivation
- Time management abilities
- Adaptability
- Performance monitoring
- Workflow Coordination
- Documentation and control
- Data Analysis
- Office Equipment Operation
- Productivity Improvement
- Problem-solving aptitude
- Information Management
Languages
Spanish
Full Professional
English
Native or Bilingual
Italian
Limited Working
Timeline
Cardiology Front Desk
Cardiovascular Consultants
04.2024 - Current
Claims Coordinator/Administrator Assistant
Claims Adjustment Group Inc.
01.2014 - 01.2023
Admin/ Receptionist
Vacation Village Resorts Marketing Department
01.2011 - 01.2012
Customer Service Coordinator
Sunshine State Health Plan
01.2009 - 01.2011
Child Care Administrative Assistant
Child Development Center
01.2007 - 01.2008
Office Assistant
J&L Flooring Inc.
01.2005 - 01.2007
Sales Associate
Dillard’s
01.2003 - 01.2005
Nursing Assistant -
Superior Career Institute
General High School Diploma -
Grover Cleveland High School
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