Maura Wallace
Auburn,MA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Used to working long hours as well as late hours. Extensive background in the food and beverage industry, tips certification, liquor laws.
Overview
4
4
years of professional experience
Work History
911 Emergency Dispatcher
City of Worcester, MA
Worcester, MA
11.2023 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Responded to emergency calls routed by automatic distribution system.
- Exercised sound judgement under high-pressure situations.
- Complied with all federal, state, and local regulations.
- Maintained situational awareness for responder safety.
WAITRESS
OLO PIZZA
Worcester, MA
12.2020 - Current
- Operated efficiently under high pressure situations while maintaining composure.
- Utilized upselling techniques to maximize sales opportunities per table.
- Coordinated timely food delivery with kitchen and bar staff.
- Handled cash transactions and operated POS system accurately.
- Maintained personal hygiene and proper uniform appearance.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Bartender
PARKWAY DINER
Worcester, MA
09.2022 - 10.2023
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Ensured compliance with local alcohol regulations.
- Performed opening and closing duties as required.
- Greeted frequent visitors by name and explained new promotions.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Balanced cash drawer at the end of each shift.
- Built rapport with customers to encourage repeat business.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Education
High School Diploma -
Auburn Senior High School
Auburn, MA06-2021
Early Childhood Education
Colorado Mountain College
Glenwood Springs, COSkills
- Information Gathering
- Geographical knowledge
- Situational Awareness
- Prioritization
Timeline
911 Emergency Dispatcher
City of Worcester, MA
11.2023 - Current
Bartender
PARKWAY DINER
09.2022 - 10.2023
WAITRESS
OLO PIZZA
12.2020 - Current
High School Diploma -
Auburn Senior High School
Early Childhood Education
Colorado Mountain College
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