Maureen Burke
Tonawanda,NY
Summary
Dynamic Insurance Agent with State Farm, recognized for enhancing client satisfaction through exceptional customer service and tailored insurance solutions. Skilled in policy renewals and client retention, I effectively cross-sold products, expanding the client base and achieving sales targets. Committed to professionalism and continuous learning in the evolving insurance landscape.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
04.1998 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Education
Bachelor of Science - Education
SUNY Buffalo State
Buffalo, NYSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Auto insurance
- Client retention
- Life insurance
- Policy renewals
- Client account management
Certification
- NYS P&C and NYS Life Accident and Health License - Valid until 1/18/2027
- Licensed Licensed Associate - 4/1998 to Present
Timeline
Insurance Agent
State Farm
04.1998 - Current
Bachelor of Science - Education
SUNY Buffalo State
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