Maureen Lushefski
Summary
Dynamic sales professional with a proven track record at Walmart, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and driving repeat business through effective problem-solving and upselling techniques. Reliable and goal-oriented, I thrive in fast-paced environments, ensuring operational excellence and team collaboration.
Overview
31
31
years of professional experience
Work History
Sales Associate
Walmart
06.1994 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
Store Manager
McDonalds
08.1995 - 05.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Hanover Jr/sr Highschool
Hanover, PA05-1983
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Excellent people skills
- Goal oriented
- Outgoing personality
- Flexible schedule
- Complex Problem-solving
- Upselling
Timeline
Store Manager
McDonalds
08.1995 - 05.2012
Sales Associate
Walmart
06.1994 - Current
Hanover Jr/sr Highschool