Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maureen Mshiu

Columbus,OH

Summary

Healthcare operations professional with expertise in hospitality, customer service, and leadership experience. Demonstrated ability to manage complex projects, lead teams, and continuously, expanding technical knowledge through certifications and hands-on experience. Strong communication skills with focus on efficiency, customer satisfaction, and user experience.

Overview

6
6
years of professional experience

Work History

Patient Care Associate

Ohio State University Wexner Medical Center
Columbus, Ohio
12.2019 - Current
  • Lead and train team of 5 associates, implementing process improvements for enhanced patient care.
  • Manage patient data security protocols in 1404 bed facility.
  • Collaborate with cross-functional teams to ensure compliance with healthcare standards.

Security Analyst Intern

Mastercard
07.2024 - 08.2024
  • Analyzed business units for security enhancement opportunities.
  • Developed and deployed phishing detection protocols.
  • Identified security vulnerabilities and implemented targeted training solutions.

Health Plan Intern

ANTHEM Health Services
, WI
05.2021 - 08.2021
  • Conducted audits of healthcare service documentation to ensure compliance standards.
  • Developed data-driven solutions to optimize vaccination program efficiency.
  • Managed communication protocols between providers and patients to enhance information exchange.

Education

Bachelor of Arts - Political Science

The Ohio State University
Columbus, OH
12-2023

Associate of Arts - Political Science

Columbus State Community College
Columbus, OH
08-2021

Skills

  • Customer support and issue resolution
  • Compliance: HIPAA, Risk Management
  • Communication, trouble shooting, and conflict resolution
  • Languages: English (native), Kiswahili (Fluent)

Timeline

Security Analyst Intern

Mastercard
07.2024 - 08.2024

Health Plan Intern

ANTHEM Health Services
05.2021 - 08.2021

Patient Care Associate

Ohio State University Wexner Medical Center
12.2019 - Current

Bachelor of Arts - Political Science

The Ohio State University

Associate of Arts - Political Science

Columbus State Community College
Maureen Mshiu