MAUREEN O'Connor
Warrenton,Virginia
Summary
Dedicated professional with a strong background in front desk operations and patient service coordination. Known for meticulous attention to detail and exceptional organizational skills, effectively managing patient inquiries and improving service delivery.
Overview
26
26
years of professional experience
Work History
Medical Receptionist
Piedmont Internal Medicine
Warrenton, VA
10.2020 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed insurance verification and pre-authorization requests for efficient patient care.
- Implemented electronic health record (EHR) updates to enhance data accuracy and accessibility.
- Facilitated communication between patients and healthcare providers to improve service delivery.
- Oversaw front desk operations, ensuring compliance with HIPAA regulations in all interactions.
- Resolved patient inquiries and concerns promptly, enhancing overall patient satisfaction ratings.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered phone calls and messages for 6 physicians in a Internal Medicine facility, scheduling appointments, and handling patient inquiries.
Patient Service Coordinator
Fairfax Family Practice Centers- Vienna & Prince William Family Medicine
Manassas, VA
10.2007 - 06.2020
- Coordinated patient scheduling, improving appointment availability and reducing wait times.
- Managed patient inquiries and concerns, ensuring prompt and effective communication.
- Implemented electronic health record updates, enhancing data accuracy and accessibility.
- Collaborated with medical staff to streamline patient intake processes for improved efficiency.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
Administrative Assistant
H.K. Bentley Appraisers
Manassas, VA
02.2000 - 08.2007
- Managed scheduling and organized appointments for appraisers, enhancing team efficiency.
- Coordinated communication between clients and appraisers, ensuring timely information flow.
- Maintained accurate records of property appraisals and client interactions in proprietary database systems.
- Developed administrative procedures to streamline office operations and reduce processing time.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
No Degree - Business
Northern Virginia Community College
Manassas, VASkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Microsoft office
- Office administration
- Appointment setting
Timeline
Medical Receptionist
Piedmont Internal Medicine
10.2020 - Current
Patient Service Coordinator
Fairfax Family Practice Centers- Vienna & Prince William Family Medicine
10.2007 - 06.2020
Administrative Assistant
H.K. Bentley Appraisers
02.2000 - 08.2007
No Degree - Business
Northern Virginia Community College