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Maureen St.Peter
West Bend, WI
Summary
Pursuing full-time role that presents challenges and leverages interpersonal skills, effective time management, and problem-solving.
Overview
14
14
years of professional experience
Work History
Patient Access Service Representative
Froedtert Health
West Bend, WI
02.2025 - Current
- Provided exceptional customer service by addressing patient inquiries and resolving concerns efficiently.
- Assisted patients with insurance verification, clarifying coverage details and benefits.
- Facilitated timely appointment scheduling for improved patient access to healthcare services.
Clinic Supervisor
Children's Hospital of Wisconsin - Milwaukee Campus
Milwaukee, WI
02.2024 - 09.2024
- Supervised daily clinic operations, ensuring compliance with health regulations and protocols.
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
Surgery Scheduling Coordinator
Banner Health
Greeley, CO
10.2018 - 12.2023
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
Credentialing Coordinator
University of Colorado
Loveland, CO
12.2017 - 11.2018
- Coordinated verification of provider credentials through primary source verification methods.
- Collaborated with healthcare professionals to ensure compliance with regulatory standards and accreditation requirements.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
Patient Experience Senior Advisor
Banner Health
Greeley, CO
02.2012 - 12.2017
- Tracked patient experience data, analyzed trend outcomes and identified opportunities for improvement.
- Streamlined processes by introducing best practices, resulting in increased productivity and reduced operational costs.
- Developed comprehensive training programs for staff, improving service delivery and compliance with healthcare standards.
- Coordinated and presented New Employee orientation.
Education
Bachelor of Science - Business Administration
University of NOrthern Colorado
Greeley08-1998
Timeline
Patient Access Service Representative
Froedtert Health
02.2025 - Current
Clinic Supervisor
Children's Hospital of Wisconsin - Milwaukee Campus
02.2024 - 09.2024
Surgery Scheduling Coordinator
Banner Health
10.2018 - 12.2023
Credentialing Coordinator
University of Colorado
12.2017 - 11.2018
Patient Experience Senior Advisor
Banner Health
02.2012 - 12.2017
Bachelor of Science - Business Administration
University of NOrthern Colorado