Maureen Van Buren
Lodi,NJ
Summary
Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Overview
29
29
years of professional experience
Work History
Assistant Branch Manager
Valley Bank
Rochelle Park, NJ
04.2019 - Current
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups
- Trained and developed new team members in alignment with branch service standards and objectives
- Built rapport with account holders by reaching out with product recommendations and account updates
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals
Sales Associate
Valley Bank
Ridgewood, NJ
09.2001 - 04.2019
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Identified sales opportunities and referred customers to branch partners in financial services
Assistant Store Manager
Structure Inc
Paramus, NJ
10.1995 - 09.2001
- Rotated merchandise and displays to feature new products and promotions
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Education
High School Diploma -
Dumont High School
Dumont, NJ06.1988
Skills
- Operations management
- Cash handling
- Staff management
- Account openings
- Customer service-oriented
Timeline
Assistant Branch Manager
Valley Bank
04.2019 - Current
Sales Associate
Valley Bank
09.2001 - 04.2019
Assistant Store Manager
Structure Inc
10.1995 - 09.2001
High School Diploma -
Dumont High School
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