Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Hi, I’m

Maurice Blackwell Jr

Little Rock,AR

Summary

Experienced store manager with a proven track record of enhancing customer satisfaction and driving sales growth through strategic inventory management and data-driven strategies. Demonstrates strong leadership skills in building high-performing teams and optimizing store operations, resulting in a significant 12% increase in sales. Proficient in data analysis, project management, and sales strategy, with a focus on maintaining a competitive edge and fostering a collaborative work environment. High-energy store manager with extensive experience in retail settings, known for setting and enforcing consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment, always focused on maximizing team efficiency. Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

7
years of professional experience

Work History

Citi trends

Store Manager
04.2024 - Current

Job overview

  • Manage team performance, achieving consistent sales growth and improved service quality
  • Implement inventory control measures, reducing stock discrepancies and increasing efficiency
  • Foster a collaborative environment, resulting in higher employee retention and engagement
  • Analyze market trends, adapting strategies to maintain competitive edge and drive revenue
  • Streamline store operations and optimize inventory management systems, while mentoring staff to exceed customer service benchmarks and achieve 12% sales growth
  • Develop data-driven strategies for store performance enhancement, focusing on key metrics including customer satisfaction and operational efficiency
  • Build and lead high-performing retail teams through effective training programs and clear communication channels, fostering a positive work environment
  • Pioneer new merchandising approaches and customer engagement initiatives, adapting to market dynamics while maintaining competitive advantage
  • Implement strategic improvements in store operations, balancing team development with business objectives to drive sustainable growth
  • Support daily operations and staff growth, enhance store performance through inventory management
  • Collaborate with store manager to ensure smooth operations and customer satisfaction
  • Develop staff skills, contributing to improved team efficiency and service quality
  • Optimize inventory processes, leading to better stock management and reduced waste
  • Drive customer service excellence, resulting in higher customer retention and satisfaction
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Citi trends

Assistant Manager
12.2023 - 04.2024

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Facilitated clear communication between 5 employees and upper management through regular meetings and updates.
  • Generated repeat business through exceptional customer service.

Citi trends

Sales Associate
11.2023 - 12.2023

Job overview

  • Assisted customers with purchases, enhancing satisfaction
  • Organized store layout for easy navigation
  • Maintained cleanliness, ensuring a welcoming environment
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team 5 members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Mulvadi Coffee

Delivery Driver
01.2018 - 01.2023

Job overview

  • Delivered 150+ packages daily, ensuring timely and accurate distribution
  • Maintained a 98% on-time delivery rate, enhancing customer satisfaction
  • Collaborated with team to optimize delivery routes, reducing fuel costs
  • Resolved delivery issues promptly, improving service reliability
  • Utilized GPS technology to enhance delivery efficiency and accuracy
  • Managed timely deliveries across urban routes, optimizing schedules and maintaining vehicle safety standards while reducing fuel consumption through efficient route planning
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Kept detailed records of deliveries and money received from customers.

Education

Institiute of Audio Research
New York

Associate of Arts from Audio Engineering
01.2009

University Overview

Aiea High School
Hawaii

High School Diploma
06-2006

University Overview

Skills

  • Inventory Management
  • Shift scheduling
  • Operations
  • Project management
  • Customer Service
  • Payroll management
  • Team leadership
  • Employee training
  • POS systems

Accomplishments

Accomplishments
  • Increased sales by 30% by coaching department managers on new merchandising standards.
  • Supervised team of 7 staff members.
  • Resolved product issue through consumer testing.
  • Managed a store that exceeded company expectations in every category during the 1st quarter.

Personal Information

Personal Information
Date of Birth: 01/05/88

Timeline

Store Manager
Citi trends
04.2024 - Current
Assistant Manager
Citi trends
12.2023 - 04.2024
Sales Associate
Citi trends
11.2023 - 12.2023
Delivery Driver
Mulvadi Coffee
01.2018 - 01.2023
Institiute of Audio Research
Associate of Arts from Audio Engineering
Aiea High School
High School Diploma
Maurice Blackwell Jr