CRM
Maurice Garrett
IT
NJ
Summary
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 2 years of administrative and customer service experience.Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Scheduler
RadNet
08.2022 - Current
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Materials Manager
Bronx Care Hospital
03.2017 - 11.2020
- Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Purchased indirect manufacturing supplies,administrative support material, and packaging to comprehensively build multifaceted production lifecycles.
- Monitored safety stock levels and established order policies to balance inventory availability.
- Manage material flow through the hospital, operating rooms,and other departments.
- Maintained materials inventory par levels and orders
Patient Transporter
Bronx Care Hospital
01.2016 - 03.2017
- Helped other staff with patient transfers by moving patients between departments.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Educated patients and families to provide information on hospital policies and procedures related to patient transport.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
- Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience.
Education
Associate of Applied Science - Information Technology
Monroe College
The Bronx, NY06.2014
Skills
- Client Relations
- Critical Thinking
- Computer Skills
- Inventory Tracking
- Professional and mature
- Attention to Detail
- Teamwork and Collaboration
- CRM Software
- Telephone Etiquette
- Data Entry
- Materials Management
- Patient Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Paid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPaid time off401k matchWork from home optionWork-life balanceCareer advancementSoftware
Microsoft Office
Linux Software
Interests
Learning New Things
Science
Technology
Timeline
Scheduler
RadNet
08.2022 - Current
Materials Manager
Bronx Care Hospital
03.2017 - 11.2020
Patient Transporter
Bronx Care Hospital
01.2016 - 03.2017
Associate of Applied Science - Information Technology
Monroe College