Maurice Horne
San Diego,CA
Summary
Dynamic Information Systems Technician with proven expertise at Encompass Supply Chain Solutions Inc. in troubleshooting complex technical issues and enhancing end-user support. Skilled in network configuration and system diagnostics, I fostered client relationships that improved satisfaction rates, demonstrating strong problem-solving abilities and a commitment to continuous improvement.
Results-driven IT professional with a proven track record in managing and supporting diverse information systems. Expertise in system maintenance and troubleshooting, ensuring seamless operations and minimal disruptions. Known for fostering team collaboration and adapting to dynamic environments, consistently achieving high-quality results.
A maritime professional prepared for this role with extensive knowledge in vessel operations, navigation, and safety procedures. Known for strong focus on team collaboration and achieving results, adapting seamlessly to changing maritime conditions. Skilled in ship maintenance, emergency response, and regulatory compliance, with dependable and flexible approach.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Information Systems Technician
US Navy
03.2021 - Current
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Compiled and accurately entered data for each customer encounter to record in system.
- Increased employee productivity with thorough training on new software tools and processes.
- Analyzed existing workflows to identify areas where automation could improve efficiency, leading to increased productivity across various departments within the organization.
- Collaborated with key stakeholders to determine organizational technology needs and develop strategies for addressing them in both the short and long term.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Maintained up-to-date knowledge of emerging threats, providing proactive solutions for potential vulnerabilities.
- Contributed to the development of company-wide policies on information security, privacy, and acceptable use of technology resources.
- Reduced cyber risks by conducting regular vulnerability assessments and penetration tests.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Information Systems Technician
Encompass Supply Chain Solutions Inc.
10.2019 - 03.2021
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Line Cook
McDonald's
10.2017 - 12.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Warehouse Worker
Temp Agency
07.2019 - 10.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Reduced order processing times with meticulous attention to order picking and packaging.
Fast Food Worker
Zaxby's Chicken Fingers & Buffalo Wings
06.2018 - 06.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Welcomed customers and helped determine their needs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
South Gwinnett High School
Snellville, GA05-2018
Skills
- Network configuration
- System diagnostics
- Troubleshooting skills
- Network troubleshooting
- End user support
- Hardware and software maintenance
- Remote support
- IT asset management
- Software installation
- Wireless networking
- IT documentation
- Equipment setup
Certification
- Certified Information Technician, US NAVY Active Duty - 28MAY21 - CURRENT DATE
Timeline
Information Systems Technician
US Navy
03.2021 - Current
Information Systems Technician
Encompass Supply Chain Solutions Inc.
10.2019 - 03.2021
Warehouse Worker
Temp Agency
07.2019 - 10.2019
Fast Food Worker
Zaxby's Chicken Fingers & Buffalo Wings
06.2018 - 06.2019
Line Cook
McDonald's
10.2017 - 12.2019
High School Diploma -
South Gwinnett High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy
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