Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maurice Mills

East Orange,NJ

Summary

Focused customer service professional skilled in customer relationship development. Accomplished in providing unsurpassed support to demanding customers. Offering 5+ years of experience in related roles, as well as passion for enhancing knowledge and exceeding expectations.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Gotham Logistics
Brooklyn, United States
09.2021 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Fostered positive working relationships with regular customers.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

Delivery Truck Driver

Amazon - Zahyoh DSP
Bayonne, NJ
02.2021 - 04.2021
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Provided specific routes for walkers to deliver packages directly to clients on foot.
  • Documented all damaged and undeliverable packages to be returned to distribution warehouse for reprocessing.

Customer Care Specialist

Century 21 Department Stores
Secaucus, New Jersey
02.2018 - 10.2020
    • Answer calls and respond to emails in professional manner.
    • Handle customer inquiries both telephonically and by email.
    • Research required information using available resources to resolve customer issues.
    • Provide customers with product and service information
    • Update existing customer information & enter new customer information into the system.
    • Process orders while identifying & escalating priorities.
    • Route calls to appropriate resource & follow up with customer issues.
    • Document all call information based on standard operating procedures
    • Helped the Customer Care department obtain sales mark of $250,000.00 for the month of August 2019
    • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Front End Administrative Associate

New York Sports Club
Montclair, New Jersey
12.2017 - 02.2018
    • Efficiently check in and handle routine member service tasks using club systems such as resetting passwords, updating credit cards and managing class reservations.
    • Navigating basic questions about membership, services and billing inquiries.
    • Providing a clean and organized Welcome Area at all times.
    • Being proficient in use of MoSo, Club Networks, KRONOS, and any other computer program required to meet business needs of customers and TSI.
    • Providing high levels of customer service and attentiveness to member needs.
    • Being responsive to member feedback and complaints and escalating issues to club management team as necessary.
    • Performing point of sale transactions.
    • Quickly addressing any maintenance or equipment issues that are visible to members.
    • Assisting GM in administrative tasks including billing calls and confirming appointments

Pack Associate

Blue Apron
Linden, New Jersey
12.2016 - 12.2017
    • Worked on production line with production team in refrigerated environment to prepare boxes of meals to be shipped to customers
    • Adhered to all safety processes and procedures to avoid falls and other injuries
    • Checked for outdated and overripe items and removed them from inventory to eliminate illness and other risks

Front End Administrative Associate

New York Sports Club
Montclair, New Jersey
12.2015 - 12.2016
    • Efficiently check in and handle routine member service tasks using club systems such as resetting passwords, updating credit cards and managing class reservations.
    • Navigating basic questions about membership, services and billing inquiries.
    • Providing clean and organized Welcome Area at all times.
    • Being proficient in use of MoSo, Club Networks, KRONOS, and any other computer program required to meet business needs of customer and TSI.
    • Providing high levels of customer service and attentiveness to member needs.
    • Being responsive to member feedback and complaints and escalating issues to club management team as necessary.
    • Performing point of sale transactions.
    • Quickly addressing any maintenance or equipment issues that are visible to members.
    • Assisting GM in administrative tasks including billing calls and confirming appointments

Guess Server

Smashburger
Montclair, New Jersey
02.2014 - 11.2015
    • Taking customer orders
    • Assign customers seating arrangements
    • Communicate with grill personnel regarding orders sent
    • Wipe tables and restock them with condiments
    • Check cleanliness of rest rooms
    • Evacuate trash

Medical Assistant

The Heart Center Of The Oranges
West Orange, New Jersey
10.2012 - 02.2014
    • Scheduled appointments for patients using EMR medical office computer system
    • Collected and documented patient medical information such as blood pressure and weight
    • Performed EKG's, PFT's and shape tests
    • Filed patients medical records.
    • Called pharmacies to confirm prescriptions.
    • Restocked exam rooms with supplies.
    • Called patients to confirm their appointments

Education

Did Not Complete - Liberal Arts And Sciences

Essex County College
Newark, NJ

Associate of Arts - Medical Assisting

Everest Institute - South Plainfield
South Plainfield, NJ
09.2009

Associate of Arts - Boiler Engineering/Building Maintenance

New Jersey Occupational Center
Elizabeth, NJ
03.2005

Skills

    • MS Word
    • Inbound and outbound calling
    • Customer service excellence
    • Order fulfillment
    • Complaint resolution
      • Professional telephone demeanor
      • Efficient and reliable team player
      • EMR
      • Physician assistance
      • Appointment setting

Timeline

Delivery Driver

Gotham Logistics
09.2021 - Current

Delivery Truck Driver

Amazon - Zahyoh DSP
02.2021 - 04.2021

Customer Care Specialist

Century 21 Department Stores
02.2018 - 10.2020

Front End Administrative Associate

New York Sports Club
12.2017 - 02.2018

Pack Associate

Blue Apron
12.2016 - 12.2017

Front End Administrative Associate

New York Sports Club
12.2015 - 12.2016

Guess Server

Smashburger
02.2014 - 11.2015

Medical Assistant

The Heart Center Of The Oranges
10.2012 - 02.2014

Did Not Complete - Liberal Arts And Sciences

Essex County College

Associate of Arts - Medical Assisting

Everest Institute - South Plainfield

Associate of Arts - Boiler Engineering/Building Maintenance

New Jersey Occupational Center

Similar Profiles

CREATE PROFILE
Maurice Mills