Maurice Ricketts
Dunwoody,GA
Summary
Experienced professional with a strong background in customer interaction and a proven sales growth contributing to team success. Reliable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Sales Associate
Nordstrom
01.2021 - Current
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Engaged with customers to effectively build rapport and lasting relationships.
Lead Sales Associate
Jimmy Jazz
11.2017 - 01.2021
- Enhanced customer satisfaction through the delivery of excellent customer service
- Developed and maintained sales strategies for growth
- Trained, coached, and mentored new sales associates for maximum performance.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
Retail Manager
Vitesse Exchange Boutique
01.2013 - 11.2017
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Motivated team members to achieve individual and collective sales goals.
- Elevated customer satisfaction by implementing feedback mechanisms.
- Drove sales growth by creating and executing targeted promotional campaigns.
Education
Business Management - Associates
Tallahassee Community College
Tallahassee, FL01.2009
High School Diploma -
Plantation High School
Fort Lauderdale, FL01.2006
Skills
- Conflict Resolution
- Time management
- Teamwork and collaboration
- Verbal/written communication
- Exceptional customer service
- Multi-tasking skills
Timeline
Sales Associate
Nordstrom
01.2021 - Current
Lead Sales Associate
Jimmy Jazz
11.2017 - 01.2021
Retail Manager
Vitesse Exchange Boutique
01.2013 - 11.2017
High School Diploma -
Plantation High School
Business Management - Associates
Tallahassee Community College
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