Mauricio Banuelos
El Paso,TX
Summary
Dynamic customer service professional with a proven track record at Albertsons, excelling in problem resolution and customer satisfaction. Skilled in handling money efficiently and fostering team collaboration, I consistently received positive feedback for my ability to address customer needs and enhance their shopping experience.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Albertsons
El Paso, TX
02.2014 - 07.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- handle money in an efficient manner.
- Handled customer bills and also help them to send money and make payments through western union.
Merchandise Customer Assistant
Sears
El Paso, TX
06.2011 - 12.2013
- Increased customer satisfaction by providing personalized assistance in merchandise selection and purchase.
- Assisted customers with questions about current promotions, store policies and products.
- Maintained a clean and organized store environment, promoting a pleasant shopping experience for customers.
Education
Bachelor of Science - Psychology
The University of Texas At El Paso
El Paso, TXAssociate of Arts - General Studies
El Paso Community College
El Paso, TXSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- excellent skills handling money
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Albertsons
02.2014 - 07.2025
Merchandise Customer Assistant
Sears
06.2011 - 12.2013
Bachelor of Science - Psychology
The University of Texas At El Paso
Associate of Arts - General Studies
El Paso Community College