Mauricio Banuelos
El Paso,TX
Summary
Dynamic customer service professional with a proven track record at Albertsons, excelling in problem resolution and customer satisfaction. Skilled in handling money efficiently and fostering team collaboration, I consistently received positive feedback for my ability to address customer needs and enhance their shopping experience.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Albertsons
02.2014 - 07.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- handle money in an efficient manner.
- Handled customer bills and also help them to send money and make payments through western union.
Merchandise Customer Assistant
Sears
06.2011 - 12.2013
- Increased customer satisfaction by providing personalized assistance in merchandise selection and purchase.
- Assisted customers with questions about current promotions, store policies and products.
- Maintained a clean and organized store environment, promoting a pleasant shopping experience for customers.
Education
Bachelor of Science - Psychology
The University of Texas At El Paso
El Paso, TXAssociate of Arts - General Studies
El Paso Community College
El Paso, TXSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- excellent skills handling money
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Albertsons
02.2014 - 07.2025
Merchandise Customer Assistant
Sears
06.2011 - 12.2013
Bachelor of Science - Psychology
The University of Texas At El Paso
Associate of Arts - General Studies
El Paso Community College
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