Mauricio Cartagena
Park City,UT
Summary
Adept at strategic planning and team building, I significantly enhanced team productivity and customer satisfaction at Goldener Hirsch by implementing efficient workflows and fostering a positive work environment. My analytical thinking and operations management skills drove continuous growth, positioning me as a key player in achieving business objectives.
Overview
6
6
years of professional experience
Work History
Supervisor
Goldener Hirsch
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales and Service Specialist
Indebco
05.2021 - 07.2023
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Collaborated with cross-functional teams to drive cohesive sales approach and optimize overall performance.
- Led training sessions for new hires on proper sales techniques, product knowledge, and company procedures; resulting in accelerated team productivity levels upon joining the workforce.
- Monitored sales performance data; identified areas for improvement and implemented targeted action plans to drive continuous growth.
Supervisor of Operations
KMB Maintenance
01.2019 - 04.2021
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Bachelor of Science - Industrial Engineering
Inacap University
Antofagasta, Chile07-2023
Certificate - Digital Marketing
SENCE
Santiago, Chile07-2022
Certificate - Strategic Management
SENCE
Santiago, Chile07-2022
Skills
- Strategic planning
- Complex Problem-solving
- Inventory control
- Analytical thinking
- Team building
- Operations management
- Decision-making
- Staff development
- Processes and procedures
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Elementary
French
Elementary
Quechua
Elementary
Timeline
Supervisor
Goldener Hirsch
09.2023 - Current
Sales and Service Specialist
Indebco
05.2021 - 07.2023
Supervisor of Operations
KMB Maintenance
01.2019 - 04.2021
Bachelor of Science - Industrial Engineering
Inacap University
Certificate - Digital Marketing
SENCE
Certificate - Strategic Management
SENCE
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