Summary
Overview
Work History
Education
Skills
Timeline
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Mauricio Urey

Mauricio Urey

Oakland,CA

Summary

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

FedEx Office
Emeryville, California
10.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with network printing problems.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

Lead Installer

West Coast Shelvings
Hayward, California
05.2023 - 10.2023
  • Created detailed installation plans for new projects while ensuring customer satisfaction.
  • Developed strategies to increase overall system reliability, scalability, and security.
  • Ensured compliance with all relevant security protocols during installation process.

Customer Service Representative

Sitel
Nicaragua, Nicaragua
01.2022 - 04.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Bachelor of Science - Industrial Engineering

American College University
Nicaragua

Skills

  • Organization
  • Accountability
  • Customer Service
  • Issue Resolution
  • Fast Learner
  • Interpretation skills
  • Client Communication

Timeline

Customer Service Representative

FedEx Office
10.2023 - Current

Lead Installer

West Coast Shelvings
05.2023 - 10.2023

Customer Service Representative

Sitel
01.2022 - 04.2023

Bachelor of Science - Industrial Engineering

American College University

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Mauricio Urey