Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Maurina Aiken

Fayetteville,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position while finishing up bachelors degree at Fayetteville State University.

From my major at FSU to my many internships and employers, they all have been a stepping stone that helped me gained the skills to communicate efficiently in a large group but also working independently towards a goal while caring for customers and clients. From helping locate products for customers to helping customers keep up to date on there fiances, I learn to listen but also anticipate the customers needs.

Overview

6
6
years of professional experience

Work History

Crew Member

Tropical Smoothie Cafe
08.2022 - Current
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Took orders, prepared meals, and collected payments.
  • Trained new team members on procedures, customer service, and sales techniques.

Customer Service Representative

Sykes Inc.
05.2021 - 04.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Updated account information to maintain customer records.


Stock Associate

Walmart
05.2018 - 06.2019
  • Clearly labeling items, and arranging according to size or color.
  • Greeted walmart customers and directed to requested products.
  • Answered customer questions and provided detailed product information.

Server

River Hills Club
06.2017 - 04.2018
  • Served food and beverages orders with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.


Education

Bachelor of Arts - Communication Studies

Fayetteville State University
Fayetteville, NC
05.2024

Transfer - General Studies

Hinds Community College
Raymond, MS
06.2018

High School Diploma -

John M Morehead High School
Eden, NC
06.2016

Skills

  • Cash Handling
  • Research
  • Typing Proficiency
  • Documentation
  • Certified Flagger 2026
  • Smith System Certified Driver Trainer
  • Certified ServSafe Food Handler 2025

Timeline

Crew Member

Tropical Smoothie Cafe
08.2022 - Current

Customer Service Representative

Sykes Inc.
05.2021 - 04.2022

Stock Associate

Walmart
05.2018 - 06.2019

Server

River Hills Club
06.2017 - 04.2018

Bachelor of Arts - Communication Studies

Fayetteville State University

Transfer - General Studies

Hinds Community College

High School Diploma -

John M Morehead High School
Maurina Aiken