Maurine Goodyear
Carol Stream,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Office Associate
Illinois Environmental Protection Agency
02.2024 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information and took complaints. and made referrals.
Office Associate
Illinois Department Of Human
09.2022 - Current
- Kept employee records and state vehicle records current and accurate to stay on top of changing information and avoid lost data
- Managed smooth processing of client paperwork to support office productivity and timelinessclient files to enhance daily operations and support customer needs
- Issued Link cards to customers using Fis and IES system, verifying identity and amounts.
Transcriptionist
REV Transcription
01.2019 - 07.2019
- Provided accurate information on the course and technique
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Prepared routine legal correspondence and memoranda for attorney partners
Office Coordinator
Illinois Department Of Transportation
05.2000 - 10.2016
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
- All daily operations, including collaboration with other departments such as HR and Purchasing, were facilitated by me
- Effectively managed a variety of office functions, such as filing, sorting, and handling incoming and outgoing mail including confidential items.
- Acted as the first point of contact both internally and externally when interacting and communicating professionally with various individuals
Office Associate
Illinois Property Tax Appeal Board
04.1997 - 05.2000
- Interacted with customers by phone, email or in-person to provide information
- Docketed and processed Property Tax Appeals into the PTAB system.
Office Associate
Illinois State Police, Internal Investigations
01.1998 - 11.1999
- Working independently, provided clerical support to agency employees by copying, faxing, and filing and disposing of highly confidential documents.
- Typed disciplinary hearings using dictaphone.
- Assisted calmly and professionally in phone coverage with citizens, some hostile in nature..
Woodridge Police Department
Woodridge Police Department
04.1994 - 08.1994
- Oversaw reporting, documentation and recordkeeping requirements for department adhering to strict confidentiality guidelines, protecting the integrity of both clients and the organization.
- Complied with established internal controls and policies relating to assisting the Master Sergeant with investigations.
Probation Clerk
Juvenile Courts Of South Cook County
05.1990 - 09.1990
- Collaborated with law enforcement agencies to exchange pertinent information regarding probationer status or violations.
- Prioritized time-sensitive tasks effectively ensuring deadlines were met consistently without compromising quality of work.
- Assisted probation officers with caseload management for efficient case processing and outcomes.
- Facilitated effective case management by interviewing juvenile offender, preparing reports, conducting research, and providing administrative support to probation officers.
Education
Bachelor of Arts in Political Science -
University of St. Francis
Joliet, ILAssociate of Applied Science - Paralegal
College of DuPage
Glen Ellyn, IL01.2017
Associate of Applied Science - Criminal Justice
College of Dupage
Glen Ellyn, IL08.1994
Skills
- Confidential Document Control
- Legal Brief and Memorandum writing
- Client interviewing skills
Timeline
Office Associate
Illinois Environmental Protection Agency
02.2024 - Current
Office Associate
Illinois Department Of Human
09.2022 - Current
Transcriptionist
REV Transcription
01.2019 - 07.2019
Office Coordinator
Illinois Department Of Transportation
05.2000 - 10.2016
Office Associate
Illinois State Police, Internal Investigations
01.1998 - 11.1999
Office Associate
Illinois Property Tax Appeal Board
04.1997 - 05.2000
Woodridge Police Department
Woodridge Police Department
04.1994 - 08.1994
Probation Clerk
Juvenile Courts Of South Cook County
05.1990 - 09.1990
Bachelor of Arts in Political Science -
University of St. Francis
Associate of Applied Science - Paralegal
College of DuPage
Associate of Applied Science - Criminal Justice
College of Dupage
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