Maurine Goodyear
Carol Stream,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Office Associate
Illinois Environmental Protection Agency
Des Plaines, IL
02.2024 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information and took complaints. and made referrals.
Office Associate
Illinois Department Of Human
09.2022 - Current
- Kept employee records and state vehicle records current and accurate to stay on top of changing information and avoid lost data
- Managed smooth processing of client paperwork to support office productivity and timelinessclient files to enhance daily operations and support customer needs
- Issued Link cards to customers using Fis and IES system, verifying identity and amounts.
Transcriptionist
REV Transcription
01.2019 - 07.2019
- Provided accurate information on the course and technique
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Prepared routine legal correspondence and memoranda for attorney partners
Office Coordinator
Illinois Department Of Transportation
Schaumburg, IL
05.2000 - 10.2016
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
- All daily operations, including collaboration with other departments such as HR and Purchasing, were facilitated by me
- Effectively managed a variety of office functions, such as filing, sorting, and handling incoming and outgoing mail including confidential items.
- Acted as the first point of contact both internally and externally when interacting and communicating professionally with various individuals
Office Associate
Illinois Property Tax Appeal Board
04.1997 - 05.2000
- Interacted with customers by phone, email or in-person to provide information
- Docketed and processed Property Tax Appeals into the PTAB system.
Office Associate
Illinois State Police, Internal Investigations
Des Plaines, IL
01.1998 - 11.1999
- Working independently, provided clerical support to agency employees by copying, faxing, and filing and disposing of highly confidential documents.
- Typed disciplinary hearings using dictaphone.
- Assisted calmly and professionally in phone coverage with citizens, some hostile in nature..
Woodridge Police Department
Woodridge Police Department
Woodridge, IL
04.1994 - 08.1994
- Oversaw reporting, documentation and recordkeeping requirements for department adhering to strict confidentiality guidelines, protecting the integrity of both clients and the organization.
- Complied with established internal controls and policies relating to assisting the Master Sergeant with investigations.
Probation Clerk
Juvenile Courts Of South Cook County
Markham, IL
05.1990 - 09.1990
- Collaborated with law enforcement agencies to exchange pertinent information regarding probationer status or violations.
- Prioritized time-sensitive tasks effectively ensuring deadlines were met consistently without compromising quality of work.
- Assisted probation officers with caseload management for efficient case processing and outcomes.
- Facilitated effective case management by interviewing juvenile offender, preparing reports, conducting research, and providing administrative support to probation officers.
Education
Bachelor of Arts in Political Science -
University of St. Francis
Joliet, ILAssociate of Applied Science - Paralegal
College of DuPage
Glen Ellyn, IL01.2017
Associate of Applied Science - Criminal Justice
College of Dupage
Glen Ellyn, IL08.1994
Skills
- Confidential Document Control
- Legal Brief and Memorandum writing
- Client interviewing skills
Timeline
Office Associate
Illinois Environmental Protection Agency
02.2024 - Current
Office Associate
Illinois Department Of Human
09.2022 - Current
Transcriptionist
REV Transcription
01.2019 - 07.2019
Office Coordinator
Illinois Department Of Transportation
05.2000 - 10.2016
Office Associate
Illinois State Police, Internal Investigations
01.1998 - 11.1999
Office Associate
Illinois Property Tax Appeal Board
04.1997 - 05.2000
Woodridge Police Department
Woodridge Police Department
04.1994 - 08.1994
Probation Clerk
Juvenile Courts Of South Cook County
05.1990 - 09.1990
Bachelor of Arts in Political Science -
University of St. Francis
Associate of Applied Science - Paralegal
College of DuPage
Associate of Applied Science - Criminal Justice
College of Dupage