Maurisha Fudge
Jacksonville,NC
Summary
Proven problem-solver and customer service expert, honed skills at Walgreens by enhancing customer satisfaction and reducing response times. Demonstrated critical thinking and active listening, ensuring high-quality care at Brooks Rehabilitation. Contributed to team efficiency and safety at Atrium Cafe And Grill. Achievements include maintaining a clean and safe environment and providing compassionate care, showcasing assertiveness and customer relations expertise. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Assistance Representative
Walgreens
Jacksonville Fl
08.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Communicated effectively with customers from diverse backgrounds, adapting language as needed for clarity and understanding.
- Demonstrated empathy towards customers facing difficulties, offering solutions tailored to their specific circumstances while adhering to company guidelines.
- Resolved complex issues by thoroughly researching product information and utilizing problem-solving skills.
- Reduced response times, effectively handling a high volume of calls and emails daily.
Home Health Aide
Brooks Rehabilitation
6676 Corporate Center Pkwy
10.2021 - 05.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted disabled clients to support independence and well-being.
A Team Member
Atrium Cafe And Grill
Jacksonville, FL
11.2019 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05.2019
Skills
- Call center experience
- Assertiveness
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Critical Thinking
Certification
- CMAA - Certified Medical Administrative Assistant
- CBCS - Certified Billing and Coding Specialist
Timeline
Customer Assistance Representative
Walgreens
08.2022 - 05.2023
Home Health Aide
Brooks Rehabilitation
10.2021 - 05.2023
A Team Member
Atrium Cafe And Grill
11.2019 - 03.2020
High School Diploma -
Andrew Jackson High School