Mauro Ferruzo
North Bay Village,FL
Summary
Customer-oriented team member with strong background in dining and hospitality. Effortlessly provides enhanced experience and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Shuckers Bar And Grill
North Bay Village
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Director of Marketing and Promotions
Carpe Noctis Ventures
Miami Beach, FL
02.2023 - 04.2024
- Led a team of 8 promoters, fostering a collaborative and high-energy work culture to drive sales and exceed revenue targets.
- Developed and implemented innovative promotional strategies to attract new customers and retain existing ones
- Established strong relationships with key influencers, artists, and local businesses to enhance the company's brand visibility and reputation within the community.
- Conducted regular performance evaluations and provided ongoing training and support to promoters to ensure alignment with company goals and objectives.
- Collaborated with marketing and events teams to create engaging and immersive experiences for customers, including themed parties, guest DJ nights, and special events.
Busser
Da Cave
North Miami, FL
12.2020 - 07.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Miami Beach High School
Miami Beach, FLSkills
- High-volume dining
- Suggestive Selling
- Guest Relations Management
- Staff Management
- Marketing campaigns
- Business Development
Accomplishments
Successfully launched a bi weekly themed event along with partners in multiple notable wynwood nightclubs
grew team from 2 members to 8 members
Certification
Safe food and alcohol certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Marketing and Promotions
Carpe Noctis Ventures
02.2023 - 04.2024
Server
Shuckers Bar And Grill
01.2023 - Current
Busser
Da Cave
12.2020 - 07.2022
Miami Beach High School