Maverick Jenkins
Whataburger
Austin
1
Certification
8
years of professional experience
Experienced Customer Service Representative with 14 years in delivering support across food service and aviation. Demonstrated ability to manage inquiries and resolve issues, ensuring positive customer experiences while upholding safety and cleanliness standards. Strong communication and problem-solving skills foster lasting customer relationships and enhance team collaboration.
Work History
CSR - Customer Service Representative
1 Year 6 Months- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Maintained clean and organized work area by regularly cleaning registers, countertops, and conveyor belts to ensure a safe and pleasant environment for customers
- Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
- Trained new staff on company policies, procedures, and customer service best practices.
- Collaborated with team members to enhance workflow and improve overall customer satisfaction.
PSA Agent
1 Year 3 Months- Assisted passengers with disabilities in navigating the airport and boarding or disembarking from aircrafts
- Communicated with passengers to identify specific needs and preferences, enhancing their travel experience
- Resolved issues faced by wheelchair-bound passengers during travel, ensuring a smooth and comfortable journey
- Guided passengers during baggage claim, facilitating luggage retrieval and navigation through the terminal
- Assisted passengers with disabilities in navigating the airport and boarding or disembarking from aircraft
Production Worker
1 Year 5 Months- Operated and maintained production equipment, ensuring efficient and uninterrupted workflow
- Trained new employees on proper operation of machinery and safety protocols
- Trained new employees on machinery operation and safety protocols, enhancing team readiness
- Collaborated with team members to meet daily production targets and deadlines
- Collaborated with team members to achieve daily production targets, ensuring timely delivery
- Monitored inventory levels of raw materials and notified appropriate personnel when supplies were running low
- Ensured compliance with company policies, procedures, and regulations related to health, safety, and environmental standards
- Focused on workplace safety practices, ensuring compliance with OSHA regulations to minimize risks
Ramp Agent
1 Year- Loaded and unloaded cargo, mail, and baggage from aircraft, ensuring safety protocols were followed to maintain operational integrity
- Operated ground support equipment including tugs, belt loaders, and forklifts to efficiently transport cargo and baggage to/from aircraft
- Followed company policies and procedures regarding loading/unloading processes in compliance with aviation regulations
- Followed security protocols when handling restricted items or suspicious packages, ensuring compliance with TSA regulations to uphold safety standards
Facilities Services
3 Years- Executed daily cleaning and maintenance tasks, ensuring high standards of hygiene and appearance throughout facilities
- Maintained cleanliness and sanitation of restrooms by disinfecting surfaces and consistently replenishing supplies, contributing to a safe environment
- Coordinated with team members to streamline cleaning schedules, enhancing workflow and maximizing coverage across facilities
Education
High school diploma
Skills
Customer service
Staff training
Communication skills
Conflict resolution
Attention to detail
Team collaboration
English
Certification
Driver's License
Timeline
CSR - Customer Service Representative
Whataburger
11.2024 - 05.2026Read More
PSA Agent
Huntleigh USA
08.2023 - 11.2024Read More
Production Worker
Tesla
11.2022 - 04.2024Read More
Ramp Agent
ClearedDirect, LLC
11.2021 - 11.2022Read More
Facilities Services
City of Austin
11.2018 - 11.2021Read More
Bastrop High School
High school diploma
Read More