Mavie Gonzalez Alvarez
Tampa,FL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Lakes Dental Group
07.2024 - Current
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for various procedures and services.
- Collaborated closely with dentists to develop customized treatment plans that addressed individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Achieved revenue goals through effective management of patient scheduling, receivables, and miscellaneous operational expenses.
- Enhanced customer satisfaction by promptly resolving disputes, maintaining open lines of communication, and ensuring high-quality service delivery.
- Fostered a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Funder/CEO
Ma Vie Lip
10.2019 - Current
- Founded a small lip gloss business, where I create hand-crafted lip gloss in a variety of flavors.
- Developed comprehensive budgets to fund materials, accurately reflecting project costs and anticipated revenue streams.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and cultivated strategic business relationships.
Airbnb Co-Host
Airbnb
12.2022 - Current
- Co-hosted family Airbnbs, overseeing app management and communication with cleaning team.
- Ensured clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in timely manner.
- Resolved conflicts and miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Enhanced overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Accommodated last-minute requests to address guest needs, achieving high guest satisfaction and repeat business.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
Front Desk Receptionist
Flossy Smiles
01.2024 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Dental Front Office Receptionist
Baro Family Dental Group
02.2023 - 04.2023
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Hostess
Los Compadres Mexican Restaurant
02.2020 - 06.2020
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Planned and executed 20-guest parties by organizing menus, spaces and special requests.
Sales Associate
Gabe's
04.2019 - 11.2019
- Engaged with over 50 customers per day to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Science - Biological Sciences
Florida International University
Miami, FL04.2024
High School Diploma -
Mentor High School
Mentor, OH05.2020
Skills
- Fully bilingual in Spanish and English
- Leadership
- Teamwork and Collaboration
- Working under pressure
- Attention to detail
- Calmness
- Problem-solving
- Compassion
- Critical thinking
- Time management
Certification
- CNP - Certified Notary Public
- X-Ray Certified
- First Aid CPR AED Certified
Hobbies
- Dance Flamenco.
- Participate in different workout classes like Zumba and Cycling.
- Read non-fiction books for personal growth and development.
Additional Information
- Planned and coordinated events for ASDA, the club of which I was president, effectively managing the budget for events and materials. Additionally, I organized fundraising events to increase our budget and support club activities.
- Participated in the Secondary School Program (SSP) at Harvard University, where I completed courses in Pre-Calculus and Biomedical Ethics, earning 8 transferable college credits.
Timeline
Dental Office Manager
Lakes Dental Group
07.2024 - Current
Front Desk Receptionist
Flossy Smiles
01.2024 - 07.2024
Dental Front Office Receptionist
Baro Family Dental Group
02.2023 - 04.2023
Airbnb Co-Host
Airbnb
12.2022 - Current
Hostess
Los Compadres Mexican Restaurant
02.2020 - 06.2020
Funder/CEO
Ma Vie Lip
10.2019 - Current
Sales Associate
Gabe's
04.2019 - 11.2019
- CNP - Certified Notary Public
- X-Ray Certified
- First Aid CPR AED Certified
Bachelor of Science - Biological Sciences
Florida International University
High School Diploma -
Mentor High School
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