Mavis De Anda
Kansas City,KS
Summary
Driven leader with proven expertise in operations management and a passion for customer satisfaction, honed at Asurion Insurance Services. Excelled in boosting team morale and performance, adept in POS system operation and staff scheduling. Achieved significant improvements in service delivery, emphasizing cost-controls and marketing strategies to enhance business growth.
Overview
23
23
years of professional experience
Work History
Restaurant Manager
Tacos El Matador
09.2013 - Current
Multitasking.: Waitress, cashier, inventory, cleaning ,
Customer Service Representative Team Lead
Asurion Insurance Services
01.2002 - 07.2021
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Education
Technical - Microsoft Word
El Centro Inc
Kansas City, KS01.2002
Accounting -
Cbtis 143
06.1995
Skills
Performance improvement
Cost-controls
Order delivery practices
Budgeting
Point of Sale (POS) system operation
Recruitment
Food preparation and safety
Recipes and menu planning
Operations management
Dynamic, friendly hostess
Staff Scheduling
Passion for customer satisfaction
Marketing and advertising
Languages
Spanish
Elementary
English
Elementary
Timeline
Restaurant Manager
Tacos El Matador
09.2013 - Current
Customer Service Representative Team Lead
Asurion Insurance Services
01.2002 - 07.2021
Technical - Microsoft Word
El Centro Inc
Accounting -
Cbtis 143
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