Mavis Hilsdon

• Crafted unforgettable experiences for clients during significant life milestones.
• Achieved consistent performance above established KPIs to drive organizational success.
• Demonstrated exceptional contributions, earning special recognition in monthly company-wide meetings.
• Managed client inquiries through various communication channels enhancing customer experience.
• Employed Microsoft and Salesforce tools to streamline operations and maintain consistent workflow.

• Lead group yoga classes in a variety of styles, focusing on alignment, breath awareness, and mindful movement to promote physical, mental, and emotional well-being.
• Customize class sequences to accommodate students' abilities and goals, offering modifications and adjustments as needed to ensure a safe and fulfilling practice experience.
• Provide personalized one-on-one instruction and private sessions for clients seeking individualized attention, specialized instruction, or targeted therapeutic benefits.
• Cultivate a supportive community within the studio, fostering connections among students and providing guidance and encouragement on their yoga journey.

• Provided expert product knowledge and styling advice to clients, enhancing their shopping experience and driving product sales.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Maintained client relationships and tracked growth through CRM software

As a Partner and Head of Design in a staging company, I specialize in driving business growth, fostering long-lasting client partnerships, and showcasing properties to their fullest potential.

• Manage the design process from concept to completion, ensuring projects were delivered on time and within budget.
• Develop and implement design strategies tailored to target buyer demographics and market trends, consistently maximizing property appeal and ROI for clients.
• Collaborate with real estate agents and homeowners to understand property goals and effectively translating vision into reality through insightful design recommendations.
• Stay abreast of industry trends and emerging best practices in home staging and interior design continuously refining techniques and approaches to sustain a competitive edge in the market.

• Served as the primary point of contact for clients, addressing inquiries, resolving issues, and providing updates on project milestones to ensure transparency and client satisfaction.
• Cultivated strong client relationships, ensuring satisfaction and loyalty throughout project lifecycles.
• Developed and maintained strong relationships with clients through proactive communication, attentive listening, and responsive problem-solving, earning trust and loyalty.
• Collaborated with internal teams, including project managers, architects, engineers, and subcontractors, to ensure alignment with client expectations and project goals.
• Conducted regular client meetings and site visits to assess satisfaction levels, identify opportunities for improvement, and gather feedback for continuous service enhancement.

• Successfully managed daily operations of a thriving high end salon, overseeing a dynamic team of stylists, estheticians, and support staff.
• Implemented strategic marketing initiatives to attract new clients and retain existing ones, resulting in consistent revenue growth year-over-year.
• Developed and launched new service offerings and retail products, staying abreast of industry trends and client preferences.
• Nurtured a positive and collaborative work environment, providing ongoing training, mentorship, and performance feedback to team members.
• Built strong relationships with vendors and suppliers, negotiating favorable contracts, and ensuring high-quality products and services for clients.