Mawazo Meso
New Haven,CT
Summary
Human Resource Management student with expertise in communication, employee relations, and customer service. Proven experience in team leadership and administrative support within retail and security sectors. Bilingual in Swahili and English, recognized for rapid learning and commitment to fostering inclusive workplaces. Seeking entry-level HR role in recruiting, training, or administration to leverage academic knowledge and practical experience.
Overview
3
3
years of professional experience
Work History
Front Desk Security & Administrative Assistant
Securitas Security Services USA
Aurora, USA
01.2022 - 01.2023
- Served as the first point of contact for staff and visitors, maintaining a secure and welcoming environment.
- Managed access control, maintained detailed visitor logs, and supported HR-related administrative duties.
- Assisted in report preparation, incident tracking, and communication between departments.
- Recognized for reliability, attention to detail, and strong organizational skills in a fast-paced setting.
Customer Service & Team Lead
Retail Organization
Aurora, USA
01.2020 - 01.2022
- Supervised and trained cashiers to ensure excellent customer service and compliance with company standards.
- Balanced registers, handled transactions, and resolved customer concerns with professionalism.
- Supported scheduling and daily workflow to enhance efficiency and teamwork.
- Developed leadership and interpersonal skills essential for HR coordination and employee engagement.
Education
Bachelor of Science - Human Resource Management
Post University
Waterbury, CT01.2025
Skills
- HR documentation and support
- Employee and client relations
- Training and onboarding
- Customer service and conflict resolution
- Administrative coordination
- Recruitment assistance
- Microsoft Office and HRIS proficiency
- Time management and problem solving
Affiliations
- Society for Human Resource Management (SHRM) – Student Member
- Defense Civilian Personnel Advisory Service (DCPAS) – Career Development Participant
Timeline
Front Desk Security & Administrative Assistant
Securitas Security Services USA
01.2022 - 01.2023
Customer Service & Team Lead
Retail Organization
01.2020 - 01.2022
Bachelor of Science - Human Resource Management
Post University