Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Max De La Cruz

Napa,CA

Summary

Born and raised in Napa Valley, I’ve always been surrounded by the beauty and culture of world-class food and wine. This environment sparked my passion for delivering exceptional dining experiences and providing guests with warm, attentive service that makes every visit memorable.

With over three years of experience in fine dining and luxury hospitality, I’ve cultivated skills in personalized service, team collaboration, and wine education. Roles at renowned establishments such as The Living Room at The Ritz-Carlton and Torc have taught me the importance of attention to detail and creating memorable moments for every guest.

In addition to hospitality experience, I’m bilingual, fluent in both Spanish and English, which enables me to connect with a diverse range of guests and team members. Beyond hospitality, my background includes skills in communication, digital marketing, sales processes, creative writing, and photography—diverse experiences that contribute to my adaptability and problem-solving capabilities.

Currently pursuing studies in computer programming, I have further sharpened my analytical thinking and organizational skills. These qualities, combined with my hospitality expertise, allow me to approach challenges with creativity and precision.

I thrive in fast-paced, high-energy environments where teamwork and a shared commitment to excellence drive success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server Assistant

Torc
04.2024 - 05.2024
  • Supported servers in a high-energy, upscale dining environment by promptly delivering food and beverages, resetting tables, and maintaining cleanliness and organization
  • Provided exceptional guest service by anticipating needs, addressing requests, and ensuring a seamless dining experience
  • Collaborated closely with the front-of-house and kitchen teams to ensure timely service and adherence to the restaurant's high standards
  • Gained experience with fine dining service etiquette and familiarity with globally inspired, locally sourced menu items
  • Resigned after approximately1.5 months due to a family emergency

Server

The Ritz-Carlton Hotel Company, L.L.C.
04.2022 - 03.2024
  • Demonstrated commitment to the restaurant and team by delivering exceptional service over two years in an upscale casual dining environment featuring globally inspired cuisine
  • Very central restaurant with anywhere between 200-600+ covers a day on busy ski days
  • Provided personalized guest experiences by offering menu recommendations, pairing beverages, and ensuring attention to detail throughout the dining experience
  • Maintained extensive knowledge of international dishes and Ritz-Carlton service standards to consistently exceed guest expectations
  • Collaborated with a high-performing team to ensure smooth service operations and uphold the luxury brand’s hospitality reputation
  • Honed skills in customer service, fine dining etiquette, and operational efficiency within a world-class resort setting

Epic Mix Photographer (Ski School and Mountain Photos)

Vail Resorts
12.2021 - 04.2022
  • Captured 50+ high-quality photos of children participating in Ski School at the base of the mountain, creating lasting memories for families
  • Edited and enhanced photo compositions throughout the day, ensuring professional and visually appealing results for guests
  • Maintained a friendly and engaging demeanor while interacting with children, parents, and Ski School staff
  • Demonstrated excellent time management and organizational skills in a fast-paced, outdoor environment
  • Contributed to the resort’s commitment to exceptional guest experiences through photography and personalized service

Valet Attendant

Towne Park
12.2020 - 01.2022
  • Provided courteous and efficient valet services for guests at a luxury boutique hotel, ensuring seamless arrivals and departures
  • Maintained professionalism and adherence to hospitality standards while managing vehicles and delivering exceptional customer service
  • Assisted guests with luggage, directions, and inquiries, contributing to a welcoming and memorable experience
  • Demonstrated attention to detail and responsibility while handling guest vehicles with care and efficiency

Sales Representative

Lift Energy
03.2020 - 04.2020
  • Served as a door-to-door sales representative, leveraging strong communication and interpersonal skills to connect with potential customers
  • Gained in-depth knowledge of solar equipment and energy solutions to effectively educate and inform prospects about product benefits
  • Applied persuasive sales techniques to generate leads and drive interest in renewable energy systems
  • Demonstrated adaptability and resilience in a challenging, customer-facing sales environment

Busser

Denny's
09.2017 - 03.2018
  • Supported front-of-house staff by promptly clearing and resetting tables in a fast-paced, family dining environment
  • Maintained cleanliness and organization of dining and service areas to ensure a welcoming atmosphere for guests
  • Assisted servers with delivering food and beverages, contributing to efficient service flow
  • Developed foundational skills in the hospitality industry, including teamwork, time management, and customer service
  • Demonstrated responsibility and a strong work ethic in this first job at age15

Education

Gen -

Napa High School
Napa, CA
05.2020

GED - Computer Science

Napa Valley College
Napa, CA
05-2025

Skills

  • Customer service
  • Menu memorization
  • Liquor, beer, and wine knowledge
  • Attention to detail
  • Fine Dining Etiquette
  • POS system operations
  • Positive and friendly attitude
  • Cleanliness standards
  • Safe food handling
  • Cash handling
  • Guest engagement
  • Professional appearance

Certification

  • Fundamentals of digital marketing
  • ServSafe Food Handler
  • Responsible Service of Alcohol

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server Assistant

Torc
04.2024 - 05.2024

Server

The Ritz-Carlton Hotel Company, L.L.C.
04.2022 - 03.2024

Epic Mix Photographer (Ski School and Mountain Photos)

Vail Resorts
12.2021 - 04.2022

Valet Attendant

Towne Park
12.2020 - 01.2022

Sales Representative

Lift Energy
03.2020 - 04.2020

Busser

Denny's
09.2017 - 03.2018

Gen -

Napa High School

GED - Computer Science

Napa Valley College
Max De La Cruz