Summary

Overview

Work History

Education

Skills

Timeline

Max Doerger

Cincinnati,OH

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

3

3

years of professional experience

Work History

General Manager

Mikes Carwash

Cincinnati , OH

06.2022 - Current

Promoted from Wash Associate to General Manager by demonstrating leadership, operational expertise, and a commitment to excellence.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Recruited, trained and empowered employees to achieve key performance indicators.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Created schedules and monitored payroll to remain within budget.
Administered employee discipline through verbal and written warnings.
Developed service and sales strategies to improve retention and revenue.
Prepared staff work schedules and assigned team members to specific duties.
Guided management and supervisory staff to promote smooth operations.

Education

High School Diploma -

Oak Hills High School

Cincinnati, OH

05-2022

Some College (No Degree) -

Northern Kentucky University

Covington, KY

Skills

Troubleshooting
Multitasking Abilities
Customer relations
Problem-solving
Good Telephone Etiquette
Microsoft office
Teamwork and collaboration
PPE compliance

Sales
Branding
Employee scheduling
Team training and development
Quality management
Labor cost controls
Recruitment

Timeline

General Manager

Mikes Carwash

06.2022 - Current

High School Diploma -

Oak Hills High School

Some College (No Degree) -

Northern Kentucky University