Thomas Dinkins
Fort Worth,TX
Summary
Dedicated retail leader with 24 years of experience & 18 years of leadership experience. Seeking a career in retail management or the I.T. Field with opportunities for advancement. Well versed in all aspects of managing a retail business. I excel at coaching, training & development and can produce results, drive sales & maintain a healthy store environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Petco
Grand Prairie, Texas
07.2023 - Current
- Responsible for leading through Petco's vision of "Healthier Pets. Happier People. Better World."
- Developed a high-performing team that consistently delivered top-line sales growth while focusing on the welfare, health, and proper care of all animals.
- Led a team of Pet Care Center managers, leaders, and partners and was accountable for all aspects of managing a single Pet Care Center.
- Drove business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which resulted in overall profitability.
Geek Squad Manager
Best Buy
Burleson, TX
06.2018 - 06.2023
- Managed a team of employees in multiple departments, (Geek Squad, customer service & the sales floor) coached, trained & developed each employee and had weekly conversations with each associate to speak on opportunities, highlight wins, train on selling skills, product knowledge etc
- Maintained an amazing store environment & drove results with our store winning the annual achievers contest as one of the top stores in the company!
Appliance Manager
JCPenney
Fort Worth, TX
07.2016 - 06.2018
- Managed a team new to selling major appliances, enhanced the store environment by setting expectations on cleanliness/visual merchandising standards
- Trained associates on product knowledge & selling skills, how to offer the complete solution to the customer, overcome objections, etc
- Fiscal year results showed a 5% positive comp over last year for the department and top quartile in the company
Home Theater Supervisor
Best Buy
Fort Worth, TX
10.2011 - 06.2016
- Managed a team of 15 employees in five departments, (Home Theater, Appliances, Gaming, Car Audio & Media) set individual sales goals for each employee and had weekly one one one time with each associate to coach on opportunities, highlight wins, train on selling skills, product knowledge etc
- Maintained an amazing store environment & drove results with positive comps for 5 straight fiscal years!
Assistant Manager
Dollar Tree
Fort Worth, TX
02.2010 - 11.2011
- Managed a team of 12 associates, at Dollar Tree the Assistant Manager role consisted of interviewing candidates, hiring, training & setting expectations for new associates, Driving sales, visual merchandising, opening & closing the store, managing deposits, working the truck, etc with a primary focus on delivering world class customer service, shrink management and ensuring low turnover
Assistant Manager
Blockbuster
Fort Worth, TX
08.2004 - 01.2011
- Managed a team of 10 associates, at Blockbuster the Assistant Manager role consisted of interviewing candidates, hiring, training & setting expectations for new associates, Driving sales, visual merchandising, opening & closing the store, managing deposits, working the truck, store to store transfers, product destroys etc with a primary focus on delivering world class customer service, shrink management and ensuring low turnover
Education
Associate's degree - Electronics Engineering
Tarrant County College
Fort Worth, TX06.2009
Skills
- Technical Support
- Team Management
- Troubleshooting
- Operating Systems
- Software Troubleshooting
- Computer Networking
- Desktop Support
- Remote Access Software
- Microsoft Windows
- Interviewing
- Leadership
- Staff development
- Operations management
Certification
- Adobe Certified Associate
- AppleCare Service Certifications - ACMT & ACiT
- Microsoft Technology Associate (MTA)
- Microsoft Certified Solutions Associate (MCSA)
- Internet and Computing Core Certification (IC3)
Timeline
General Manager
Petco
07.2023 - Current
Geek Squad Manager
Best Buy
06.2018 - 06.2023
Appliance Manager
JCPenney
07.2016 - 06.2018
Home Theater Supervisor
Best Buy
10.2011 - 06.2016
Assistant Manager
Dollar Tree
02.2010 - 11.2011
Assistant Manager
Blockbuster
08.2004 - 01.2011
Associate's degree - Electronics Engineering
Tarrant County College