Maxwell Ramsay
Austin,TX
Summary
Enthusiastic and driven candidate with proven experience in fast-paced work settings. Highly adaptable and committed to providing friendly and professional service to customers to maintain consistent revenue and rapport while maintaining healthy relationships with coworkers and management.
Overview
5
5
years of professional experience
Work History
Barista
Shore
Austin, TX
10.2023 - Current
- Handled the coffee shop alone on weekdays and ensured prep was always taken care of and up to date
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Barista Trainer and Front of House
Royal Blue Grocery
Austin
07.2022 - 08.2023
- Training new baristas on the espresso machine and our menu
- Driving to different stores to help with coffee training or delivering goods from the commissary
- Work front of house ensuring excellent customer service
- Performed cash handling activities and secured nightly bank deposits
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Cozzini Bros - Driver
Austin
02.2022 - 06.2022
- Delivered goods and products to customer on time and in excellent condition
- Cleaned and maintained vehicle and assessed vehicle for damage before and after each shift
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Handled all customer payments and orders through Cozzini
- Was the face of Cozzini for all customers on my route, ensuring any issue that arose would be handled quickly and efficiently.
Easy Tiger Bake Shop & Beer Garden, S, USA - Driver
Austin
06.2019 - 04.2021
- Delivered goods and products to customer on time and in excellent condition
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Kept rapport with receivers and restaurants around Austin.
Education
Shawnee Mission South High School
05.2018
Skills
- Maintaining Clean Work Areas
- Hospitality Management
- Guest Satisfaction
- Driving
- Vehicle Upkeep
- Highly adaptable
- Computer proficiency
- Audio Equipment setup
- Trained Barista
- POS Systems Operations
- Calendar and Scheduling
- Software
- Supply Ordering and Management
Timeline
Barista
Shore
10.2023 - Current
Barista Trainer and Front of House
Royal Blue Grocery
07.2022 - 08.2023
Cozzini Bros - Driver
02.2022 - 06.2022
Easy Tiger Bake Shop & Beer Garden, S, USA - Driver
06.2019 - 04.2021
Shawnee Mission South High School
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