Max Elise Woodring
Kansas City
Summary
Dynamic Front Desk Coordinator with expertise in appointment scheduling, customer relationship management, and administrative support. Committed to enhancing clinic efficiency and patient satisfaction through streamlined operations. Dynamic Front Desk Coordinator skilled in schedule management, client relationship management, and administrative support. Committed to enhancing patient experiences and improving operational efficiency.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Front Desk Coordinator/Marketing Specialist
University Park Endodontics
Leawood
05.2022 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Coordinated insurance verification and financial arrangements, enhancing patient experience.
- Ensured accuracy of patient records utilizing electronic health record systems.
- Conducted training for new staff on front desk operations and customer service.
- Managed appointment scheduling and patient flow for dental procedures.
- Managed administrative duties such as filing documents and updating databases.
- Ordered supplies by monitoring inventory levels to maintain effective organization.
- Compiled weekly reports on front desk operations, aiding in performance assessment.
- Created marketing materials for outreach initiatives, increasing community engagement.
- Provided support in developing marketing strategies and plans.
- Assisted in developing marketing materials for upcoming events.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Manager
Martin City Animal Hospital
Martin City
08.2019 - 04.2022
- Oversaw daily operations of veterinary services, ensuring efficient staff coordination.
- Developed protocols to enhance patient care and staff efficiency.
- Collaborated with veterinarians on treatment plans and client communication.
- Trained and mentored new staff on clinic procedures and customer service.
- Evaluated staff performance, providing feedback and support to address improvement areas.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Tracked employee attendance, payroll, and vacation requests to maintain accurate records.
Service Operations, Underwriter
Farmers Insurance Company
Olathe
08.2017 - 06.2019
- Evaluated applications to assess risk and coverage eligibility with precision.
- Collaborated with agents to clarify underwriting requirements and expedite processing.
- Reviewed policy documents for accuracy, ensuring compliance with established standards.
- Utilized underwriting software to improve efficiency in application processing.
- Analyzed applications and loss control reports to determine acceptable risk levels.
- Assessed creditworthiness through thorough reviews of loan applications for eligibility approval.
- Processed applications, endorsements, renewals, cancellations, payments, and administrative tasks efficiently.
- Managed three agent chat lines simultaneously while maintaining high service levels.
Education
High School Diploma -
Shawnee Mission North
Merriam, KS05-2012
Skills
- Schedule management
- Insurance verification
- Electronic health records
- Dentrix and Microsoft Office proficiency
- Office management
- Client relationship management
- Marketing analysis
- Administrative skills
- Inventory management
- Problem solving
- Team leadership
Certification
CPR Certified
Affiliations
Volunteer, KC Care-Kansas City, MO (2019-Present)
Timeline
Front Desk Coordinator/Marketing Specialist
University Park Endodontics
05.2022 - Current
Manager
Martin City Animal Hospital
08.2019 - 04.2022
Service Operations, Underwriter
Farmers Insurance Company
08.2017 - 06.2019
High School Diploma -
Shawnee Mission North